Library Technician I/ Passport Agent

State; Plainville (MA); On-site; USD 23,000 - 24,000; Part time

Job summary

Plainville Public Library in Plainville, MA is seeking a Library Technician I / Passport Agent to join our team part-time. The role combines clerical duties with customer service and passport acceptance responsibilities under DOS regulations.

You will process passport applications, maintain records, assist patrons at the desk, operate computers, help users with the online catalog, and support daily library operations.

Qualifications

• High school diploma or GED required; ability to become a certified Passport Acceptance Agent.
• Must complete training and become certified; recertify annually.
• Working knowledge of general office procedures and accurate data entry.

Responsibilities

• Process Passport Applications in accordance with DOS regulations.
• Maintain Passport transmittal records and supplies; manage orders.
• Assist at circulation desk; greet patrons and handle transactions.

Skills

Customer service

Clear communication

Multitasking

Computer proficiency

Cash handling

Education

High school diploma or GED

Passport Acceptance Agent certification

Tools

Office software

Job description

Library Technician I/ Passport Agent, Plainville Public Library (Plainville)

Position Purpose: A person in this position is a certified Passport Acceptance Agent and performs a variety of clerical and para-professional duties in regards to providing basic library service.
Essential Functions:
(The essential function or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of a specific statement of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)Process Passport Applications within all U.S. Department of State regulations and certifications
Maintain Passport Transmittal Records
Maintain Passport supplies and create orders, make copies of needed items
Attends circulation desk; greets customers, handles library materials, computes and collects fees, inspects for damage and assess charges, answers telephone and refers calls, registers new customers, takes reservations for appointments and services.
Assists customers in use of online catalog, helps locate materials in all formats
Operates computers; enters data, modifies records, deletes outdated information, access files in daily exercise of duties
Shelves library materials by Dewey Decimal System, alphabetical order or as directed.
Assists customers with library equipment and devices as appropriate
Assist library personnel with duplicating needs and other projects as needed
Assists in set up and removal of displays and postings
Performs tasks in accordance with specialized background and skills, as required

Qualifications

Education, Training and Experience:
High school diploma or GED supplemented with 1-2 years of customer service experience. Ability to become a certified Passport Acceptance Agent

Licenses/Certificates:
Must complete training and become a certified Passport Acceptance Agent upon hire and recertify each year.

Knowledge, Ability and Skill:
Working knowledge of general office procedures and skills required in the performance of clerical duties. Ability to communicate clearly and concisely in person, by phone or in writing and deal courteously with the public. Ability to prioritize and juggle multiple tasks at the same time. Ability to accomplish tasks within established time frames. Demonstrated ability to use computers/devices.

Full/Part Time

Part Time

Education

NA

Salary Range

$16.83- $17.60/hour

Closing Date

November 16, 2026 or until filled