Library Assistant I

State; Fall River (MA); On-site; USD 26,000 - 38,000; Part time

Job summary

Bristol Community College in Fall River is seeking a Library Assistant I to provide front-line support in the Library Learning Commons. You will assist patrons at the public service desk, handle circulation with Koha, help with printing, and share information about library and tutoring services.

The role requires flexible scheduling across Attleboro, Fall River, New Bedford, and Taunton locations, with some evenings and weekends. Prior library or customer service experience is preferred.

Qualifications

• Must have a high school diploma or equivalent.
• Demonstrated ability to work accurately with names, numbers, codes, and/or symbols.
• Able to assemble items of information according to procedures.
• Communicate clearly and effectively in the workplace.
• Handle interactions with tact and professionalism.
• Establish and maintain harmonious relationships with others.
• Follow verbal and written instructions.
• Maintain accurate records.
• Maintain a consistent work schedule.
• Ability to work evenings and/or weekends as needed.

Responsibilities

• Assist patrons at the public service desk at multiple LLC locations.
• Perform circulation tasks using the Koha system.
• Help patrons with printing and provide information about library and tutoring services.
• Monitor LLC chat and email accounts to ensure accurate information is provided.

Skills

Attention to detail

Clear communication

Time management

Customer service

Multitasking

Teamwork

Ability to follow instructions

Record-keeping

Flexibility

Education

High school diploma or equivalent

Tools

Koha library system

Office software (Microsoft Office 365)

Job description

Library Assistant I, Bristol Community College (Fall River)

The Library Assistant I provides front-line support in the Library Learning Commons (LLC) at one or more locations (Attleboro, Fall River, New Bedford, and Taunton). This position assists patrons at the public service desk, performs circulation functions using the integrated library system (Koha), helps patrons with printing, and provides general information about library and tutoring services. The Library Assistant I also helps to monitor the LLC's chat and email accounts, ensuring accurate information is provided.

The Library Assistant I works a set schedule of hours at one or more locations (minimum 8 hours per week) and may be assigned additional hours on a call-in basis. Weekly schedule may not exceed 18.5 hours per week. Position requires flexibility to cover absences at multiple LLC locations. Evenings and weekends may be required. Hours subject to change depending on operational needs. The ability to work at more than one Bristol location is a plus. There are current open shifts available at Bristol's Fall River and New Bedford campuses.

Qualifications

REQUIRED QUALIFICATIONS:

NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.

• Minimum of a high school diploma or equivalent.

Demonstrated ability to:

• Work accurately with names, numbers, codes, and/or symbols.
• Assemble items of information according to established procedures.
• Communicate clearly and effectively in the workplace.
• Handle interactions with tact and professionalism.
• Establish and maintain harmonious working relationships with others.
• Follow verbal and written instructions.
• Maintain accurate records.
• Maintain a consistent work schedule.
• Work evenings and/or weekends as business needs dictate.

If assigned to work at multiple sites, must have reliable transportation to campus locations.

PREFERRED QUALIFICATIONS

• Demonstrated experience in an academic or public library setting.
• Demonstrated customer service experience.
• Familiarity with standard office technology (e.g., photocopier/printer, multi-line phone) and basic computer functions.
• Basic understanding of the Koha library system used at HELM libraries or previous experience with an online library circulation system.
• Demonstrated proficiency with Microsoft Office 365 applications.
• Experience with other academic software systems (e.g., Zoom, Navigate 360, Canvas, etc.).
• Ability to speak a language in addition to English.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The employee must meet the physical demands and work environment of the position. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job.

Full/Part Time

Part Time

Education

NA

Salary

$23.21/hour

Closing Date

Open until filled.