Library Assistant

York County Libraries; Pennsylvania; On-site; USD 11,000 - 16,000; Part time

Job summary

York County Libraries is seeking a Library Assistant to help diverse patrons with library resources, in person, by phone, and by email. The role includes checking materials in/out, updating records, assisting with ILL/IRM, and supporting daily library operations at Collinsville Community Library.

You will work part‑time, with a schedule including Tuesdays and Thursdays and occasional Saturdays, and you must have strong customer service and computer skills.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Customer service experience in a public library setting preferred.
• PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate required.
• Ability to lift up to 30 pounds and stand/walk up to four hours is required.

Responsibilities

• Checks in/out library materials using scanner and ILS.
• Creates/updates member records and responds to messages on member accounts.
• Assists patrons with locating materials and using library resources.
• Supports opening/closing procedures and maintains desk area.
• Coordinates with staff and volunteers for events and displays; assists with ILL/IRM.

Skills

Customer service

Teamwork

Communication

Dependability

Computer proficiency

Organizational skills

Education

High school diploma or equivalent

College experience preferred

Tools

ILS database

Job description

Description

Pay Rate: $10.00/hour I Hours: 9.50 hours per week I Schedule: Tuesday 2:45AM-8:00PM, Thursday 1:45PM-6:00PM, occasional Saturdays for special events (once or twice per year) and/or occasional Monday/Wednesdays/Fridays to cover staffing needs if there are any vacations or sickness, etc. I Supervisor: Library Manager I Location: Collinsville Community Library I Classification: Part-Time/Non-Exempt [START DATE WOULD BE EARLY JANUARY 2027]

The Library Assistant serves a diverse population of members in using library resources. Assistance is given to members in person, via phone, and via email. These resources include, but are not limited to: printed materials, digital media, online databases, internet searches, faxing, copying, and printing. The Library Assistant will also assist in the day-to-day functions of the library – checking in/out materials, shelving books, opening/closing duties, creating/updating member records, inter-library loans (ILL) and item record management (IRM), etc.

Requirements

General Requirements

Candidate must enjoy being a team player and providing excellent customer service to a diverse population of all ages and abilities. This position requires someone who has strong communication skills and who is truly enthusiastic about helping others. It is important that the candidate be dependable, a self-starter, flexible, and be competent using computers and performing other customer service related duties. Strong organizational skills are also essential.

Education & Experience Requirements

Candidate must have a high school degree (or equivalent). College experience is preferred. Computer proficiency is required. Customer service experience in a public library setting is preferred. PA Child Abuse Clearance, PA Criminal History Clearance, FBI fingerprint-based Criminal History Clearance, and Mandated Reporter Training Certificate are required.

Duties and Responsibilities

• Performs duties related to checking in and checking out library materials. This includes using an item scanner, the ILS computer database and collecting fees.
• Creates new member records and posts or responds to messages on member accounts.
• Checks materials that have been returned for good condition, completeness and other shelving requirements.
• Process IRM as needed, including making changes in the status of materials in the ILS computer database.
• Process ILL as needed, including communication to both library members and lending libraries.
• Assists members with locating materials, physical and digital, using the ILS database. This includes assisting members with eBooks, eReaders, OPACs.
• Assists members with the use of computer applications including the Internet, digital devices, and online databases. Makes referrals to Martin Library’s Information Services as needed.
• Assists members with public computer and WiFi use. Must be able to answer general computer, email, and internet questions.
• Makes photocopies. Scan and email documents using photocopier. Fax for members using traditional fax machine.
• Performs opening and closing procedures, including light cleaning. Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving returned or out of order materials.
• Inform patrons of Library policies and rules and enforces these. Stays familiar with YCL website, mission, outreach, advocacy and events.
• Provides guidance to the circulation desk volunteers and assists them when needed.
• Coordinates with staff, Friends, and volunteers in promotion of events and fundraisers.
• Assists with thematic / seasonal displays to promote books and events as requested.
• Other duties as requested by the Library Manager.

Physical Requirements

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift.
• Must be able to push/pull carts weighing up to 120 pounds.
• Must be able to reach, lift, and stretch throughout the work day.
• Must be able to stand and/or walk up to four hours at a time.
• Must be able to sit for up to four hours at a time