Library Technician

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR); Great Lakes (IL); On-site; USD 32,000 - 48,000; Full time

Job summary

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) at Great Lakes, IL, is seeking a Library Front Desk / Customer Service Support. You will register users, circulate materials, assist with computer access, and support maker space and gaming devices for patrons and staff.

You will help with program setup, outreach, reports, interlibrary loan requests, and maintaining displays and marketing materials. The role emphasizes excellent customer service and knowledge of MWR programs to guide

Qualifications

• Greet patrons and provide high-quality customer service.
• Assist with circulating library materials and basic transactions.
• Support patrons with computer access and maker space/gaming devices.

Responsibilities

• Register library users and circulate materials using HQ-approved ILS.
• Process interlibrary loan requests and assist with weekly/quarterly reports.
• Maintain displays, assist with outreach, and support program events.

Skills

Customer service

Library operations

ILS software

Tools

Integrated Library System (ILS)

Job description

Summary

This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program for Naval Training Center, Great Lakes at Great Lakes, Illinois.

Summary This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program for Naval Training Center, Great Lakes at Great Lakes, Illinois.

Duties

Help

Library Front Desk / Customer Service Support (75%)

• Registers library users so that these patrons may borrow library materials.- Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.
• Removes items from the book drop daily and clears these items from patron accounts.
• Reports high circulation items which are in poor condition or missing to supervisor.
• Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution.
• Completes weekly, monthly and quarterly program and collection usage reports.
• Assists with processing interlibrary loan requests.
• Re-shelves new and returned library materials.
• Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials.- Assists with collection weeding projects.
• Assists with patron computer usage and troubleshoots minor hardware and software issues.
• Assists patrons with library equipment such as printers, copiers, computers, projectors, maker space and gaming devices.
• Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.
• Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons.
• Maintains library book displays.
• Ensures that library print marketing materials are current and well-stocked in targeted areas on base(fitness, galleys, medical support offices, and NEX are examples).
• Maintains knowledge of other programs' point of service for library program in acol located areas, ensuring patrons receive assistance from all MWR front desk team members.
• Sorts mail and checks magazines and newspapers as necessary.
• Informs leadership and library teammates when supplies are getting low and need reordering.
• Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.- Completes required military and library trainings on time.
• Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.

Library Program Support (25%)

• Assists library programmers with program preparations to include craft and decoration preparations.
• Assists library programmers with program execution to include set-up, tear-down, and presentation support.
• Assists program marketing by participating in library outreach activities.

This may include taking the lead in presenting library program information to different commands and at installation community functions.- Researches current library program trends and recommends popular library programs to library leadership.

Requirements

Help

• Must