Library Front Desk & Programs Specialist

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR); Great Lakes (IL); On-site; USD 32,000 - 48,000; Full time

Job summary

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) at Great Lakes, IL, is seeking a Library Front Desk / Customer Service Support. You will register users, circulate materials, assist with computer access, and support maker space and gaming devices for patrons and staff.

You will help with program setup, outreach, reports, interlibrary loan requests, and maintaining displays and marketing materials. The role emphasizes excellent customer service and knowledge of MWR programs to guide

Qualifications

• Greet patrons and provide high-quality customer service.
• Assist with circulating library materials and basic transactions.
• Support patrons with computer access and maker space/gaming devices.

Responsibilities

• Register library users and circulate materials using HQ-approved ILS.
• Process interlibrary loan requests and assist with weekly/quarterly reports.
• Maintain displays, assist with outreach, and support program events.

Skills

Customer service

Library operations

ILS software

Tools

Integrated Library System (ILS)

Job description

Navy Region Mid-Atlantic Fleet and Family Readiness (FFR) at Great Lakes, IL, is seeking a Library Front Desk / Customer Service Support. You will register users, circulate materials, assist with computer access, and support maker space and gaming devices for patrons and staff.

You will help with program setup, outreach, reports, interlibrary loan requests, and maintaining displays and marketing materials. The role emphasizes excellent customer service and knowledge of MWR programs to guide