Circulation Assistant - 95th Street Library

E-PLANNING; Naperville (IL); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Annual vacation accrual: 2 weeks per year

7 holidays per year

12 days of annual sick leave

Parental leave: 12 weeks

Training and development opportunities

Job summary

A public library seeks a Circulation Assistant responsible for processing library materials, managing customer services, and ensuring orderliness. The position requires a high school diploma and two years of customer service experience. Ideal candidates will have strong communication skills and problem-solving abilities, and bilingual proficiency is a plus. The job offers a structured work schedule with benefits including vacation, holiday leave, and a pension plan.

Qualifications

• Minimum of two years of customer service experience needed.
• Bilingual proficiency preferred.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Handles circulation and shelving activities of library materials.
• Processes and sorts new materials; maintains order in library.
• Responds to customer requests and monitors library conduct.

Skills

Customer service skills

Problem solving

Communication skills

Organizational skills

Bilingual proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Office equipment

Job description

Overview

POSITION SUMMARY: The Circulation Assistant provides consistent, accurate, and timely handling of Library materials for circulation. Contributes to the general order and care of facilities and Library materials.

Responsibilities

• Performs all circulation and shelving activities for the library, including check-in and review of materials, files and maintains the Hold shelves, clears lobby and drive-thru return bins, processes and sorts new materials, prepares materials for transit, unloads and shelves book carts, updates item record status, records statistics, completes reports, assists with shifting projects and shelf reads.
• Performs workroom opening and closing tasks following departmental procedures.
• Prepares book drops for daily, weekend and extended closures.
• Performs paging list fulfillment, generates Hold lists, pulls and files materials, maintains the Holds area, reviews and processes Holds, and reconciles problem items.
• Reviews and processes LINKin and Inter Library Loan items.
• Reviews materials, routes damaged and mislabeled items to appropriate departments, ensuring the quality of the collection; addresses non-Library returned items.
• Supports curbside service and used materials/donations.
• Assists with lost and found materials following guidelines.
• Monitors, collects and returns materials to appropriate public areas ensuring an orderly environment.
• Keeps up to date with departmental and Library communications.
• Responds on occasion to customer requests, referring to appropriate Library staff; assists with monitoring conduct within the library, alerts PIC (Person-in-Charge) if necessary.
• Troubleshoots and completes appropriate paperwork for workroom and material issues.
• Collaborates on programs/projects with staff, occasionally at other locations.
• Completes Library training and attends professional development opportunities.
• Performs other related duties and special projects as assigned.

Knowledge/Skills/Abilities

• Ability to use basic relevant computer programs such as Microsoft Office and Outlook.
• Uses computer software and common office equipment to complete tasks; keeps current in relevant technology.
• Interacts with customers and staff courteously, skillfully and with accuracy.
• Demonstrates strong written and verbal communication in responding to customers and staff.
• Uses problem solving skills in determining priorities, finds timely solutions to departmental or system wide issues.
• Service oriented with the ability to establish, support, and maintain effective relationships with staff/customers.
• Strong organizational and time management skills; completes assignments and projects in a timely manner.
• Takes responsibility for consistent completion and follow-up on all tasks/assignments.
• Maintains confidentiality and professionalism in situations.
• Responsive to change and demonstrates adaptability.
• Maintains a positive approach in tasking and in adverse situations.
• Demonstrates a broader understanding of the job and suggests improvement in Library services and workflow.

Education/Experience/Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service experience.
• Bilingual proficiency a plus.

Physical Demands/Work Environment

• Communicate with staff and customers in person, via email and over the phone.
• May require either being in a stationary position or moving about for prolonged periods.
• Repetitive tasking, standing, bending for extended periods of time may be possible.
• Moves equipment or library materials weighing up to 50 lbs.
• Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

Benefits

The benefits for this position include:

• Annual Vacation Accrual: 2 weeks per year
• Holidays: 7 days per year
• Annual Sick Accrual: 12 days per year
• Up to 5 Personal Days per calendar year prorated based on the hire date.
• Illinois Municipal Retirement Fund (Pension Plan)
• 12 weeks paid parental leave
• Training and developmental opportunities

Work Schedule

Monday: 1 - 5 p.m.

Tuesday: 8:30 a.m. - 12:30 p.m.

Wednesday: 9 a.m. - 1 p.m.

Thursday: 4 - 8 p.m.

Friday: OFF

2 Sat/mo. 12:30 - 4:30 p.m.

2 Sun/mo. 12:30 - 4:30 p.m.

To learn more about us, see the Naperville Public Library, IL Diversity, Equity & Inclusion information on naperville-lib.org.