Library Technical Assistant Supervisor - Woods Memorial Library

pimacounty; Tucson (AZ); On-site; USD 31,000 - 42,000; Full time

Job summary

The Pima County Public Library is seeking a Library Technical Assistant Supervisor for the Woods Memorial Library. The role supervises staff, oversees circulation functions, and delivers direct customer service to patrons of all ages, including English- and Spanish-speaking users.

Evening and weekend hours are required, and the candidate must be able to report to and travel between assigned library locations during the workday within a reasonable timeframe. Spanish language skills are preferred.

Qualifications

• Associate's degree in library technology or library science with 1 year of library circulation desk service.
• Or two years of high-volume customer service or library circulation desk experience.
• Education and work experience must be documented in the application.

Responsibilities

• Supervise, mentor, and evaluate staff and manage performance.
• Interview, hire, and train new circulation staff and oversee branch activities.
• Oversee circulation desk operations and catalog/record keeping per policy.
• Supervise daily tasks, delegate work, and approve projects.
• Develop multilingual, culturally relevant programs and promote access for Latino/Hispanic communities.
• Provide customer service in person, by phone, and email to English- and Spanish-speaking patrons.

Skills

Customer service

Spanish language

Education

Associate's degree in library technology or library science

Job description

Job Description Summary

Department - County Free Library Job Description

Job Type: Classified

Job Classification: 5739 - Library Technical Assistant Supervisor

Salary Grade: 7

Pay Range

Hiring Range: $22.85 - $26.84 Per Hour

Pay Range: $22.85 - $30.82 Per Hour

Range Explanation:

Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Pay Range is the entire compensation range for the position.

The Pima County Public Library is hiring a Library Technical Assistant Supervisor for the Woods Memorial Library. This role supervises and trains staff, oversees circulation functions, provides direct customer service to customers of all ages, and may be in charge of the building. Candidates should have a strong knowledge of circulation procedures and demonstrate an understanding of excellent customer service in a public library setting. Spanish speaking skills are preferred.

This position will require evening and weekend hours.

This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.

• Supervises, mentors, assesses, and evaluates staff's work performance, and makes recommendations such as the implementation of performance management plans, disciplinary action, and termination of employment;
• Interviews, hires, and trains new circulation staff to provide expert and professional library services to patrons, and supervises and directs the activities of the managing librarians and technical support staff;
• Oversees the activities of the circulation department and ensures the circulation desk is properly managed, the library's physical collections and online databases are accurately curated and maintained, and financial transactions are conducted and recorded according to library policy;
• Supervises the day-to-day responsibilities of the library technical assistants, delegates time-sensitive assignments to staff, monitors the availability of resources, and approves completed projects;
• Develops, coordinates, and promotes multilingual, culturally-relevant programs in all branches of the library in the County, and advocates continually for the Latino and Hispanic communities' equitable access to library services and resources;
• Provides customer service and assistance in person, telephonically, and by email to a diverse community of English- and Spanish-speaking patrons including, but not limited to checking books and reading material in and out of the library, following up on overdue books, collecting fines and fees, registering and enrolling new library members, conducting research in response to patrons' queries, and promoting the library's programs and services;
• Attends branch, department, management, and system-wide meetings as a division, unit, and service-level expert representative, and coordinates and provides input to library services, operations, and programs in support of the Pima County Public Library's strategic vision, goals, and objectives;
• Attends, develops, and presents training courses to staff in branches across the County on a range of topics including, but not limited to lending library circulation systems, technology, programs, and resources;
• Assists with the development, implementation, evaluation, and interpretation of department policies, projects, and procedures, and ensures that library staff understand and comply with them at all times;
• Evaluates automated information system applications, products, and programs for library use, maintains and participates in database input and retrieval, and assists information services staff in resolving production difficulties.

Minimum Qualifications:

• Associate's degree from an accredited college, technical, business or vocational school in library technology or library science AND one year of library circulation desk service experience.
• OR:
• Two years of experience providing high-volume customer service or library circulation desk services.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications :

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the requir