Library Associate - W. Anne Gibson-Esmond Station Library

pimacounty; Tucson (AZ); On-site; USD 29,000 - 39,000; Full time

Job summary

Pima County Public Library is seeking an enthusiastic Library Associate for the W. Anne Gibson Esmond Station Library. The role requires report-to and travel between library locations during the day. You'll support programs, outreach, and customer service across diverse communities.

Essential duties include coordinating services, supervising volunteers, and managing inventories while maintaining records and preparing reports. Bilingual English/Spanish preferred, with relevant library experience.

Qualifications

• High school diploma or GED with three years of customer service experience.
• Experience or education substitution allowed as described by the department head.
• One year with Pima County in a Library Technical Assistant or closely related position.
• Documentation of education and work experience in the application, not just a resume.

Responsibilities

• Evaluates branch compliance with applicable laws, rules, and regulations.
• Prepares and presents educational programs and outreach services aligned with department directions.
• Coordinates and participates in internal and external services like payroll, IT, scheduling, and outreach.
• Supervises, schedules, and trains volunteers and acts as supervisor in absence of senior staff.
• Uses conflict management skills to de-escalate issues and completes required documentation.
• Provides customer service to diverse patrons, including non-English speakers.
• Assists staff with collection maintenance, material selection, and bibliographic research.

Skills

Customer service

Bilingual English/Spanish

Public library experience

Conflict resolution

Education

High school diploma or GED

Tools

Integrated Library System (ILS)

Microsoft Office Suite

Google Forms

Job description

Job Description Summary

Department - County Free Library Job Description

Job Type: Classified

Job Classification: 5824 - Library Associate

Salary Grade: 5

Pay Range

Hiring Range: $20.72 - $24.34 Per Hour

Pay Range: $20.72 - $27.97 Per Hour

Range Explanation:

Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Pay Range is the entire compensation range for the position.

The Pima County Public Library is seeking an enthusiastic, collaborative, and community minded person to join us as a Library Associate at the W. Anne Gibson Esmond Station Library.

This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Essential Functions:

• Evaluates branch compliance with applicable federal, state, County, and related laws, rules, and regulations;
• Prepares and presents evidence-based educational programs and outreach services aligned with the department's strategic directions and core values;
• Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming;
• Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff;
• Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation;
• Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers;
• Assists professional staff with collection maintenance, material selection, and bibliographic research following professional standards;
• Participates in committee meetings and continuing education to incorporate current best practices in children's, youth, or adult services;
• Assists in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions;
• Coordinates unit activity with other departmental units, County departments, and outside agencies;
• Creates and maintains databases, compiles and analyzes data, and produces reports using automated information systems;
• Manages library social media accounts and communicates updates to the public.

Minimum Qualifications:

• High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public.
• (Relevant experience and/or education from an accredited college or university may be substituted.)
• OR:
• One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum one (1) year experience working in a library setting.
• Minimum one (1) year experience preparing or presenting educational programs or outreach services.
• Experience training staff and/or volunteers.
• Minimum two (2) years technology experience (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Bilingual (English/Spanish - speaking, reading, writing).

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

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