Library Associate - W. Anne Gibson-Esmond Station Library

Pima County; Arizona; On-site; USD 29,000 - 39,000; Full time

Job summary

Pima County Public Library seeks a Library Associate to join the W. Anne Gibson Esmond Station Library team. The role requires reporting to multiple library locations and providing excellent customer service to a diverse community.

Essential qualifications include a high school diploma or GED with three years of customer service, plus proficiency in English and Spanish. The position involves scheduling, outreach, and supporting library programming in a dynamic public setting.

Qualifications

• High school diploma or GED and three years of customer service experience.
• Bilingual English/Spanish preferred.
• Experience with library systems or library services is a plus.

Responsibilities

• Assist in customer service at the library, including helping diverse patrons.
• Support collection maintenance, reference, and bibliographic research.
• Assist in creating schedules, reports, inventories, and processing ILL requests.
• Coordinate activities with other departments and external partners.
• Maintain databases and generate reports using library systems.

Skills

Customer service

Bi-lingual English/Spanish

Technology literacy

Education

High school diploma or GED

Tools

Sierra

Polaris

SirsiDynix

Millennium

Alma

Symphony

Horizon

Carl

Apollo

Job description

Job Description Summary Department - County Free Library Job Description Job Type: Classified Job Classification: 5824 - Library Associate Salary Grade: 5 Pay Range Hiring Range: $20.72 - $24.34 Per Hour Pay Range: $20.72 - $27.97 Per Hour Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position.

The Pima County Public Library is seeking an enthusiastic, collaborative, and community minded person to join us as a Library Associate at the W. Anne Gibson Esmond Station Library. This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Essential Functions

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Evaluates branch compliance with applicable federal, state, County, and related laws, rules, and regulations; Prepares and presents evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values; Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming; Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff; Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation; Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers; Assists professional staff with collection maintenance, material selection, and bibliographic research following professional standards; Participates in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services; Assists in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions; Coordinates unit activity with other departmental units, County departments, and outside agencies; Creates and maintains databases, compiles and analyzes data, and produces reports using automated information systems; Manages library social media accounts and communicates updates to the public.

Minimum Qualifications

High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public. (Relevant experience and/or education from an accredited college or university may be substituted.) OR: One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications

• Minimum one (1) year experience working in a library setting.
• Minimum one (1) year experience preparing or presenting educational programs or outreach services.
• Experience training staff and/or volunteers.
• Minimum two (2) years technology experience (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Bilingual (English/Spanish - speaking, reading, writing).

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain / maintain the required licensure shall be grounds for termination.

Special Notice Items: Some positions may require bi-lingual abilities, in English and a second-language, as determined by the department head at the time of recruitment. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements

Physical and sensory abilities will be determined by position. Frequently required to lift, push or pull objects weighing up to 75 pounds. Action Activity - reaching, squatting; Motion Activity - grasping; Hearing; Speaking Activity - in person and on the phone; Vision - distinguish colors.

Working Conditions

Some positions may be required to work rotating shifts, including nights and weekends.

EEO Information

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

More Than a Job. A Place to Grow. What if your next job could help you build a career while being part of something bigger? At Pima County, you’ll find meaningful work, room to grow and a team committed to serving the place we call home. Find Your Place With 7,000+ employees across 50+ departments, Team Pima does a lot to keep Pima County thriving. Whatever your skills, interests or career goals, there’s a place for you to put them to work.

Benefits That Support You

We offer a comprehensive benefits package and resources designed to support you and your family today and into the future. Explore Pima County Benefits Keep Growing Your career shouldn’t stand still. We invest in training, education and opportunities to learn new skills and move your career forward. And everything we do is grounded in being Accountable, Respectful, and Ethical. Ready to find your place on Team Pima? Build Your Career. Be Part of Something Bigger.