Library Technical Assistant Supervisor - Woods Memorial Library

Pima County; Tucson (AZ); On-site; USD 31,000 - 42,000; Full time

Job summary

Pima County Public Library in Tucson, AZ is seeking a Library Technical Assistant Supervisor. The role oversees circulation operations, trains staff, assists customers, and may manage a library building, with emphasis on multilingual services for diverse patrons.

Ideal candidates will have library tech experience, strong customer service skills, and a background in staff supervision. Evening/weekend hours and travel between branches are required.

Qualifications

• Associate’s degree in library technology or library science and one year of library circulation desk service experience.
• Two years of experience providing high-volume customer service or library circulation desk services.

Responsibilities

• Supervises, mentors, assesses, and evaluates staff’s work performance, and makes recommendations such as performance management plans.
• Interviews, hires, and trains new staff to provide expert library services and supervises staff; directs activities of librarians and support staff.
• Oversees the circulation department operations, maintains collections and databases, and handles financial transactions per policy.
• Supervises day-to-day duties of library technical assistants, delegates assignments, monitors resources, and approves projects.
• Develops multilingual programs and advocates for Latino and Hispanic communities’ access to services.
• Provides customer service in person, by phone, and email to English- and Spanish-speaking patrons; handles overdue items and registrations.

Skills

Supervising staff

Customer service

Bilingual English/Spanish

Training staff

Education

Associate’s degree in library technology or library science

Two years of high-volume customer service or library circulation desk experience

Tools

Sierra

Polaris

SirsiDynix

Millenium

Alma

Symphony

Horizon

Carl

Apollo

Job description

Job Description Summary

Department - County Free Library
Job Description

Job Type: Classified

Job Classification: 5739 - Library Technical Assistant Supervisor

Salary Grade: 7

Pay Range

Hiring Range: $22.85 - $26.84 Per Hour

Pay Range: $22.85 - $30.82 Per Hour

Range Explanation

• - Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• - Pay Range is the entire compensation range for the position.

The Pima County Public Library is hiring a Library Technical Assistant Supervisor for the Woods Memorial Library. This role supervises and trains staff, oversees circulation functions, provides direct customer service to customers of all ages, and may be in charge of the building. Candidates should have a strong knowledge of circulation procedures and demonstrate an understanding of excellent customer service in a public library setting. Spanish speaking skills are preferred.

This position will require evening and weekend hours.

This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Essential Functions

• - Supervises, mentors, assesses, and evaluates staff’s work performance, and makes recommendations such as the implementation of performance management plans, disciplinary action, and termination of employment;
• - Interviews, hires, and trains new circulation staff to provide expert and professional library services to patrons, and supervises and directs the activities of the managing librarians and technical support staff;
• - Oversees the activities of the circulation department and ensures the circulation desk is properly managed, the library’s physical collections and online databases are accurately curated and maintained, and financial transactions are conducted and recorded according to library policy;
• - Supervises the day-to-day responsibilities of the library technical assistants, delegates time-sensitive assignments to staff, monitors the availability of resources, and approves completed projects;
• - Develops, coordinates, and promotes multilingual, culturally-relevant programs in all branches of the library in the County, and advocates continually for the Latino and Hispanic communities’ equitable access to library services and resources;
• - Provides customer service and assistance in person, telephonically, and by email to a diverse community of English- and Spanish-speaking patrons including, but not limited to checking books and reading material in and out of the library, following up on overdue books, collecting fines and fees, registering and enrolling new library members, conducting research in response to patrons’ queries, and promoting the library’s programs and services;
• - Attends branch, department, management, and system-wide meetings as a division, unit, and service-level expert representative, and coordinates and provides input to library services, operations, and programs in support of the Pima County Public Library’s strategic vision, goals, and objectives;
• - Attends, develops, and presents training courses to staff in branches across the County on a range of topics including, but not limited to lending library circulation systems, technology, programs, and resources;
• - Assists with the development, implementation, evaluation, and interpretation of department policies, projects, and procedures, and ensures that library staff understand and comply with them at all times;
• - Evaluates automated information system applications, products, and programs for library use, maintains and participates in database input and retrieval, and assists information services staff in resolving production difficulties.

Minimum Qualifications

Associate’s degree from an accredited college, technical, business or vocational school in library technology or library science AND one year of library circulation desk service experience.

OR

• - Two years of experience providing high-volume customer service or library circulation desk services.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications

(Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.)

• - Minimum one (1) year experience as a Library Technical Assistant.
• - Minimum two (2) years experience in customer service.
• - Experience training staff and/or volunteers.
• - Minimum two (2) years experience with technology (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• - Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• - Bilingual (English/Spanish - speaking, reading, writing).

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates : Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain / maintain the required licensure shall be grounds for termination.

Special Notice Items

Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Some positions may require bi-lingual abilities, in English and a second-language, as determined by the department head. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements

Constantly required to exchange accurate information. Constantly operates a computer and other office machinery. Constantly observes details at close range. Frequently remains in a stationary position. Occasionally moves about inside an office. Occasionally moves office equipment weighing up to 25 pounds. Frequently required to lift, push or pull objects weighing up to 50 pounds. Action Activity - none; Motion Activity - simple and firm grasping; Hearing Activity - none; Speaking Activity - in person and on the phone; Vision - distinguish colors.

Working Conditions

Constantly works in an indoor environment. Incumbent may be required to work rotating shifts, including weekends.

EEO Information

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.