Library Tech Support & Helpdesk Specialist

Topeka & Shawnee County Public Library; Topeka (KS); On-site; USD 25,912 - 28,833; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Group life and disability coverage

Accidental death benefits

Job summary

Topeka & Shawnee County Public Library is seeking a Technology Support Specialist to provide excellent customer service and technical support. Responsibilities include answering helpdesk inquiries, maintaining and repairing hardware, and troubleshooting software issues. The ideal candidate will have a high school diploma and relevant experience, with preferred certifications like CCNA or Comp TIA A+. The position offers a competitive hourly rate between $18.81 – $20.93, with excellent benefits including health and dental insurance, retirement plan, and more.

Qualifications

• High School Diploma or equivalent is required.
• A combination of technology/computer support experience and/or post-secondary education in a related field to total one year is required.
• CCNA/MSCE/MSCA certification preferred.
• Comp TIA A+ certification preferred.

Responsibilities

• Answer computer helpdesk phones and emails, assist public and staff.
• Maintain records of repairs for computers.
• Install, upgrade, and configure computers and related hardware.
• Set up audio/visual equipment in library’s meeting rooms.
• Perform preventative maintenance and troubleshoot library computers.

Skills

Customer service orientation

Communication skills

Knowledge of Windows operating systems

Ability to work independently

Analytical and organizational skills

Education

High School Diploma or equivalent

Technology/computer support experience or education (1 year)

Tools

Microsoft Office 365

Apple computers

Job description

Topeka & Shawnee County Public Library is seeking a Technology Support Specialist to provide excellent customer service and technical support. Responsibilities include answering helpdesk inquiries, maintaining and repairing hardware, and troubleshooting software issues. The ideal candidate will have a high school diploma and relevant experience, with preferred certifications like CCNA or Comp TIA A+. The position offers a competitive hourly rate between $18.81 – $20.93, with excellent benefits including health and dental insurance, retirement plan, and more.