Technology Support Specialist Technology Support Specialist

Topeka & Shawnee County Public Library; Topeka (KS); On-site; USD 25,912 - 28,833; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Group life and disability coverage

Accidental death benefits

Job summary

Topeka & Shawnee County Public Library is seeking a Technology Support Specialist to provide excellent customer service and technical support. Responsibilities include answering helpdesk inquiries, maintaining and repairing hardware, and troubleshooting software issues. The ideal candidate will have a high school diploma and relevant experience, with preferred certifications like CCNA or Comp TIA A+. The position offers a competitive hourly rate between $18.81 – $20.93, with excellent benefits including health and dental insurance, retirement plan, and more.

Qualifications

• High School Diploma or equivalent is required.
• A combination of technology/computer support experience and/or post-secondary education in a related field to total one year is required.
• CCNA/MSCE/MSCA certification preferred.
• Comp TIA A+ certification preferred.

Responsibilities

• Answer computer helpdesk phones and emails, assist public and staff.
• Maintain records of repairs for computers.
• Install, upgrade, and configure computers and related hardware.
• Set up audio/visual equipment in library’s meeting rooms.
• Perform preventative maintenance and troubleshoot library computers.

Skills

Customer service orientation

Communication skills

Knowledge of Windows operating systems

Ability to work independently

Analytical and organizational skills

Education

High School Diploma or equivalent

Technology/computer support experience or education (1 year)

Tools

Microsoft Office 365

Apple computers

Job description

The Topeka & Shawnee County Public Library is looking for a Technology Support Specialist who provides excellent customer service, is an effective communicator, and a great team member.

The Technology Support Specialist performs intermediate work installing, maintaining, and repairing computers and related equipment and systems. Technology Support Specialists are first to respond to helpdesk calls or emails, and work with staff and customers to resolve technology issues with hardware and software.

Responsibilities

• Answer computer helpdesk phones and emails, assist public and staff, resolve issues with computer hardware and software. Talk with frontend users to ascertain potential problems with equipment, read technical manuals, and conduct computer diagnostics to investigate and resolve problems to provide technical assistance and support.
• Maintain records of repairs.
• Install, upgrade, and configure computers, monitors, printers, and other hardware.
• Install, upgrade, and configure operating systems and software.
• Maintain and troubleshoot library computers.
• Set up audio/visual equipment in the library’s meeting rooms and at library events.
• Perform preventative and corrective maintenance and clean and check computers on a regular basis.
• Assist in the process of working with vendors for purchases of computer software and hardware.
• Communicate with contracted vendors to support computer software and hardware.
• Complete assigned projects including physical moves of hardware, network/software upgrades, etc.
• Continually seek opportunities to maintain, update, and improve technology knowledge.
• Maintain prompt arrival to work and efficiently and dependably maintain scheduled hours.

Position Requirements/Preferences

Required:

• High School Diploma or equivalent is required.
• A combination of technology/computer support experience and/or post-secondary education in a related field to total one year is required.

Preferred:

• CCNA/MSCE/MSCA certification preferred.
• Comp TIA A+ certification preferred.

Required Knowledge, Skills & Abilities

• Knowledge of Windows operating systems, Ethernet networks, Microsoft Windows software, and web-based tools and services.
• Knowledge of Internet searching techniques.
• Ability to handle highly confidential information in a professional manner.
• Ability to communicate effectively and work cooperatively with diverse staff, customers, volunteers, community partners, colleagues, and supervisors.
• Strong written and oral communication skills.
• Excellent interpersonal skills and strong customer service orientation.
• Ability to work independently, be flexible and adapt to a fast-paced work environment.
• Good planning, analytical and organizational skills.
• Ability to maintain regular and reliable attendance.
• Knowledge of Microsoft Office 365 preferred.
• Knowledge of Apple computers preferred.

A pre and/or post-employment drug screen, criminal history record check and physical capacity testing are required as a condition of employment.

Day, evening and weekend hours are required. One to two nights per week with rotating weekends. 40 hours per week.

Starting hourly rate of pay will be in the range of $18.81 to $20.93 depending on experience and qualifications. Excellent benefits including health & dental insurance with pre-tax premiums, and a retirement plan (Kansas Public Employees Retirement System KPERS). Group life, disability coverage and accidental death benefits are also provided. Other optional benefits available at employee's expense include vision, life and cancer insurance and a deferred compensation plan.

EOE