Library Senior Associate (Part-time Summer Position) Youth Services

Topeka & Shawnee County Public Library; Topeka (KS); On-site; USD 23,143 - 25,747; Part time

Job summary

Topeka & Shawnee County Public Library is hiring a part-time Library Senior Associate in Youth Services. This role requires excellent customer service skills, as you'll assist young children and families with library materials and technology. Responsibilities include delivering high-quality customer engagement, instructing on services, and maintaining library policies. A high school diploma and one year of customer service experience are necessary. The position runs from May 26th to August 1st, with 20 hours per week scheduled from Tuesday to Saturday.

Qualifications

• One year of customer service experience is required.
• Multi-lingual fluency in English and at least one other language is preferred.

Responsibilities

• Assist customers with library materials and digital resources.
• Instruct customers on locating and checking out materials.
• Ensure adherence to library policies for a safe environment.
• Maintain scheduled hours and arrive promptly.

Skills

Excellent interpersonal skills

Strong service orientation

Strong organizational skills

Ability to work with diverse populations

Ability to increase customer satisfaction

Ability to perform detailed work with accuracy

Ability to work independently

Ability to adapt quickly in a fast-paced environment

Punctuality and reliability

Education

High School Diploma or equivalent

Job description

Library Senior Associate (Part-time Summer Position)

If you are looking for an exciting part-time summer job working with kids in the Topeka community this is the job for you! The Topeka & Shawnee County Public Library is looking for a part-time Library Senior Associate working in Youth Services who is energetic, provides excellent customer service, works well with young children and their families, and is a great team member.

The Library Senior Associate provides direct service support to customers for their information, reading and technology question needs in-person and over the phone.

As the Library Senior Associate, you will:

• Deliver high quality customer service by assisting customers with library materials, digital resources, technology equipment, information needs or other services. Engage with customers in-person or over the phone. Promote the use of materials, services, and programs to customers.
• Instruct customers on how to locate, reserve, and check out materials. Instructs customers on how to locate and register for services. Troubleshoot issues related to services, materials, and technology use.
• Ensure that customers are abiding by all library policies and procedures to allow for a safe and enjoyable experience for all library visitors and staff.
• Maintain prompt arrival and efficiently and dependably maintains scheduled hours.

Position Requirements/Preferences

• High School Diploma or equivalent.
• One year of customer service experience.

Preferred

• Multi-lingual fluency in English and at least one other language.

Required Knowledge, Skills & Abilities

• Excellent interpersonal skills and strong service orientation.
• Strong organizational skills.
• Ability to work with diverse populations.
• Ability to find new ways to increase customer satisfaction and forge meaningful connections.
• Ability to perform detailed work with accuracy.
• Ability to work independently or in a team and adapt quickly in a fast-paced work environment.
• Ability to work scheduled hours, arrive promptly and maintain regular and reliable attendance.

A pre and/or post-employment drug screen, criminal history record check and physical capacity testing are required as a condition of employment.

Schedule

This position is expected to last approximately from May 26th through August 1st (10 weeks). The hours will be Tuesday through Saturday 10:00 am – 2:00 pm (20 hours per week).

Pay & Benefits

Starting hourly rate of pay will be in the range of $16.80 to $18.69 depending on experience and qualifications. This is a non-benefited temporary position.

EOE