Library Tech & Patron Support Specialist

City of Homer, Alaska; Homer (AK); On-site; USD 50,000 - 70,000; Full time

Job summary

City of Homer, Alaska is seeking a Library Technology Specialist to provide frontline technical support for Homer Public Library equipment and assist patrons at the front desk.

The role collaborates with library staff to maintain systems, upgrade software, and coordinate with the IT department. Candidates should have library experience and strong troubleshooting, documentation, and communication skills to support both public service and technology operations.

Qualifications

• Graduation from an accredited four-year college with one year of library experience; or education equivalent to two years at college level with three years of library experience.
• Proficiency with Windows, ChromeOS, and common office software; strong troubleshooting and documentation skills.
• Knowledge of information security and Dewey Decimal system; ability to teach and assist patrons.

Responsibilities

• Serves patrons at the front desk, handles materials, answers reference questions, and guides patrons to information sources.
• Collaborates with staff to maintain and update the library website.
• Maintains, upgrades, configures, and troubleshoots library equipment and information systems.
• Assist Director and IT department with technology planning and vendor coordination.
• Provide training and support to staff on library functions and technology.

Skills

Windows OS

ChromeOS

Office software

Troubleshooting

Technical documentation

Information security

Library software

Dewey Decimal

Reader's advisory

Training others

Clear communication

Education

Bachelor's degree or equivalent library experience

Tools

Library management software

Job description

City of Homer, Alaska is seeking a Library Technology Specialist to provide frontline technical support for Homer Public Library equipment and assist patrons at the front desk.

The role collaborates with library staff to maintain systems, upgrade software, and coordinate with the IT department. Candidates should have library experience and strong troubleshooting, documentation, and communication skills to support both public service and technology operations.