Library Tech Operations Lead & Strategy

Duke University; Durham (NC); On-site; USD 90,000 - 100,000; Full time

Job summary

Duke University Libraries is seeking a Library Technology Operations Manager to lead technology planning, operations, and strategic initiatives that support both library staff and the broader Duke community.

This role sits at the intersection of technology, operations, project management, and customer service, helping shape the future of technology services across Duke's academic library system.

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Minimum of three years of experience in technical, analytical, communication, and organizational activities supporting technology programs, projects, or operations.
• Experience planning, leading, and implementing technology initiatives and managing technology portfolios.
• Strong project management, organizational, and analytical skills.
• Experience managing multiple priorities, budgets, timelines, and stakeholder relationships.
• Strong written and verbal communication skills, including the ability to communicate effectively with technical and non-technical audiences.
• Demonstrated ability to establish collaborative working relationships and provide outstanding customer service.
• Commitment to inclusion, continuous learning, collaboration, and creative problem-solving.

Responsibilities

• Lead technology planning, refresh programs, and deployment initiatives that support library staff, public computing environments, AV-enabled spaces, and specialized library technologies.
• Partner with Duke University Libraries leadership and stakeholders to identify technology needs, evaluate solutions, and implement services that improve operational effectiveness and user experiences.
• Serve as the primary liaison between Duke University Libraries and OIT, coordinating technology projects, security initiatives, policy implementation, and support efforts.
• Manage technology budgets, reserve funds, vendor relationships, software licensing, service contracts, and procurement activities.
• Develop and maintain financial forecasts, depreciation schedules, expenditure reports, and multi-year budget plans that support strategic technology investments.
• Lead and support library-wide technology and renovation projects, ensuring project milestones, budgets, documentation, and stakeholder communications are effectively managed.
• Design and deliver training, workshops, documentation, and communications that help staff effectively utilize technology resources and stay informed about evolving technologies and security practices.
• Identify and implement opportunities to improve workflows, enhance efficiency, and leverage technology solutions that support library operations and services.

Skills

Bachelor's degree

Project management

Stakeholder management

Communication skills

Education

Bachelor's degree

Tools

SAP R3

Job description

Duke University Libraries is seeking a Library Technology Operations Manager to lead technology planning, operations, and strategic initiatives that support both library staff and the broader Duke community.

This role sits at the intersection of technology, operations, project management, and customer service, helping shape the future of technology services across Duke's academic library system.