Library Tech Assistant: Customer Service & Tech Support

Pima County; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Pima County Public Library is hiring Library Technical Assistants to support daily library operations, assist patrons with technology, and provide friendly customer service at multiple locations including Oro Valley and Sam Lena-South Tucson.

Positions include part-time and full-time roles; candidates will help with catalogs, eBooks, self-service devices, ILS usage, cash handling, and bilingual English/Spanish communication where required.

Qualifications

• Experience in a library setting preferred.
• Experience in customer service preferred.
• Experience with library technology (eBooks, catalog, self-service devices) preferred.

Responsibilities

• Provide customer service by assisting the public, answering questions, and relaying library policies.
• Assist patrons with catalog, databases, online accounts, digital downloads, and self-service technologies.
• Troubleshoot and maintain library computers with IT staff.
• Assist users with personal devices and common web-based platforms.
• Check items in/out, issue/update library cards, collect fines, and manage deposits.
• Support diversity, equity and inclusion initiatives and effective communication in writing and speech.
• Comply with state and federal laws regarding confidential information.
• Demonstrate problem solving and de-escalation to meet patron needs.

Skills

Customer service

Technology assistance

Communication skills

Problem solving

Tools

Sierra

Polaris

SirsiDynix

Millenium

Alma

Symphony

Horizon

Carl

Apollo

Microsoft Office Suite

Google Forms/docs

Job description

Pima County Public Library is hiring Library Technical Assistants to support daily library operations, assist patrons with technology, and provide friendly customer service at multiple locations including Oro Valley and Sam Lena-South Tucson.

Positions include part-time and full-time roles; candidates will help with catalogs, eBooks, self-service devices, ILS usage, cash handling, and bilingual English/Spanish communication where required.