Library Technical Assistant - Sam Lena-South Tucson Library

Pima County; United States; On-site; USD 25,000 - 33,000; Part time

Job summary

Pima County's Sam Lena-South Tucson Library seeks a part-time Library Technical Assistant to deliver friendly customer service, assist patrons with library technology, and support daily library operations. You will report to multiple library locations and work with IT staff to troubleshoot devices and software.

The role emphasizes assisting users with catalogs, eBooks, self-service options, and digital downloads while maintaining accurate accounts and adhering to policies.

Qualifications

• Minimum one (1) year experience working in a library setting.
• Minimum one (1) year experience in customer service.
• Bilingual English/Spanish (speaking, reading, writing).
• Minimum two (2) years experience with technology (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Experience using a cash register and handling money.

Responsibilities

• Provides customer service by working directly with the public, answering calls, and assisting with policies and procedures; offers technical assistance with library equipment and software.
• Assists the public in using catalog, databases, online accounts, digital downloads and self-service technologies.
• Troubleshoots and maintains library computers with IT staff to resolve issues at division level.
• Assists library users with personal devices and technology including web platforms, operating systems, software and apps.
• Checks items in/out, issues library cards, collects fines, processes deposits, bills accounts and handles renewals.
• Supports diversity, equity and inclusion initiatives and communicates effectively in writing and speech.
• Adheres to laws governing confidential information and demonstrates problem solving and de-escalation to meet patron needs.

Skills

Customer service

Technology assistance

IT troubleshooting

Digital literacy

Cash handling

Bilingual English/Spanish

Tools

Sierra ILS

Polaris ILS

SirsiDynix

Millennium

Alma/Sunrise

Horizon

Carl

Apollo

Job description

Job Description Summary Department - County Free Library Job Description

Job Type: Classified Job Classification: 5914 - Library Technical Assistant Salary Grade: 2 Pay Range Hiring Range: $17.90 - $21.03 Per Hour Pay Range: $17.90 - $24.16 Per Hour Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position.

Join the Sam Lena-South Tucson Library as a part-time Library Technical Assistant! This position provides customer service, assists customers with library technology and personal electronic devices, and supports daily library operations.

This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Essential Functions

• Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software;
• Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies;
• Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level;
• Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications;
• Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts;
• Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity and inclusion initiatives as well as strategic directions;
• Communicates effectively both verbally and in writing;
• Abides by state and federal laws in handling confidential and sensitive information; Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

Minimum Qualifications

Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification. Other specific requirements may be identified by the department head at the time of recruitment. Qualifying education and experience must be clearly documented in the 'Education' and 'Work Experience' sections of the application. Do not substitute a resume for your application or write 'see resume' on your application.

Preferred Qualifications

• Minimum one (1) year experience working in a library setting.
• Minimum one (1) year experience in customer service.
• Bilingual (English/Spanish - speaking, reading, writing).
• Minimum two (2) years experience with technology (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Experience using a cash register and handling money.

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information

Licenses and Certificates: Some positions may require specialized certification or licensure relative to assignment at the time of appointment or prior to completion of an Initial or promotional probation period. Some positions require a valid Arizona Class D driver license at the time of application or prior to completion of an initial or promotional probation period. Failure to obtain/maintain the required certifications/licenses shall be grounds for termination.

Special Notice Items

This position works rotating shifts, including nights and weekends. Some positions may require bilingual abilities in English and a second language, as determined by the department head. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements

Physical and sensory abilities will be determined by position. Motion Activity - grasping; Speaking Activity - in person and on the phone. Working Conditions: Primarily works in a public Library environment serving diverse populations. Other working conditions will be determined by position.

EEO Information

Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in his.