Library Specialist: Program Delivery & Patron Care

City of Hoover; Patton Chapel (AL); On-site; USD 41,000 - 45,000; Full time

Job summary

The City of Hoover is seeking a Library Specialist to deliver library services and operational support across divisions. This paraprofessional role emphasizes strong customer service and the ability to perform physically demanding tasks while assisting patrons and staff.

Responsibilities include reference, reader's advisory, circulation, and technology assistance, plus support for programs, outreach, and passport services within the assigned area.

Qualifications

• High School Diploma or GED or higher with library experience
• Experience operating a computer, including Microsoft Office
• Excellent internal and external customer service skills
• Ability to perform physically demanding tasks; push and unload heavy carts, lift up to 40 lbs and maneuver among shelves
• Flexibility to work weekdays, nights and weekends
• Valid driver's license and ability to obtain/maintain City of Hoover Driver's Permit
• Passport Certification from US DS is not necessary at apply but must be obtained within 6 months of employment

Responsibilities

• Provide high degree of customer service and welcoming assistance to patrons
• Provide reference, reader's advisory, circulation, and technology assistance
• Support or deliver programs, outreach, and other library services to adults or children
• Assist with collection management and passport services
• Perform technical and operational duties within the assigned area
• Assist with problem-solving and respond to customer needs
• Work independently within established policies and procedures

Skills

Customer service

Computer skills

Flexibility

Education

Bachelor's degree or higher

Associates degree

High School Diploma or GED

Tools

Driver's license

Passport Certification (within 6 months)

Job description

The City of Hoover is seeking a Library Specialist to deliver library services and operational support across divisions. This paraprofessional role emphasizes strong customer service and the ability to perform physically demanding tasks while assisting patrons and staff.

Responsibilities include reference, reader's advisory, circulation, and technology assistance, plus support for programs, outreach, and passport services within the assigned area.