Library Services Supervisor — Patron Experience & Operations

City of Arlington; Arlington (TX); On-site; USD 49,000 - 61,000; Full time

Job summary

The City of Arlington is seeking a Public Services Coordinator to supervise customer service in library facilities, hire and train staff, and ensure smooth desk operations. You will interpret policies, assist patrons, and manage revenue reporting.

This role requires strong supervisory and communication skills. Responsibilities include scheduling, process improvement, and collaboration with library leadership to enhance community programs and services.

Qualifications

• Two years of relevant coursework in business, library science or related areas.
• One year of experience in a bookstore or library environment.

Responsibilities

• Coordinate and supervise customer service activities provided by staff assigned to library facilities customer service desks.
• Schedule and monitor the day-to-day activity of the service desks.
• Evaluate and recommend workflow improvements and service desk operations.
• Prepare written documentation of customer services procedures.
• Assist patrons by responding to inquiries and resolving problems with accounts or service issues.
• Interpret library policies and procedures and handle payments of fines.

Skills

Automation systems

Supervisory techniques

Relational databases

Library knowledge

Cash handling

Windows software

Communication skills

Data entry

Problem solving

Team motivation

Education

Two years of relevant coursework

One year library or bookstore experience

Tools

Relational databases

Windows-based software

Job description

The City of Arlington is seeking a Public Services Coordinator to supervise customer service in library facilities, hire and train staff, and ensure smooth desk operations. You will interpret policies, assist patrons, and manage revenue reporting.

This role requires strong supervisory and communication skills. Responsibilities include scheduling, process improvement, and collaboration with library leadership to enhance community programs and services.