Library Services Specialist II – Part-Time

Catawba County Government; Maiden (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Benefits prorated 50%

Job summary

Catawba County Library System in Maiden, NC is recruiting a part-time Library Services Specialist II to deliver responsive library services and programs, including story times, STEAM activities, and outreach.

You will work with the Maiden Librarian to plan, promote, and deliver services, including circulation, reference, technology help, and promotional materials. The schedule includes day/evening/Saturday hours, 20 hours per week with prorated benefits (50%).

Qualifications

• Excellent customer service skills.
• Ability to operate various computer programs.
• This position is Medium Work requiring lifting up to 50 pounds occasionally.

Responsibilities

• Provide exceptional customer service to patrons and staff.
• Deliver a full range of library services including reference and technology assistance.
• Plan and facilitate programs for all ages; story times and STEAM activities.
• Support Summer Learning and literacy initiatives.
• Perform circulation tasks including check-ins/outs and holds.
• Coordinate outreach to schools, daycares, and community organizations.

Skills

Customer service

Program delivery

Technology support

Outreach

Story times

Readers’ advisory

Lifelong learning

Education

Bachelor's degree in related field

Associate’s degree + 3 years experience

High school diploma + 3 years experience

Tools

Computer programs

Job description

Catawba County Library System is recruiting for a part-time Library Services Specialist II with strong customer service, programming, technology, and outreach skills. We are seeking someone who values early literacy, lifelong learning, and community engagement. Join our team in connecting people, information, and ideas to empower our community.

This position works closely with the Maiden Librarian to plan, promote, and deliver programs and services, while also providing responsive reference and technology support. The role includes creating and presenting story times, STEAM activities, summer learning events, and other outreach efforts for all ages. Routine duties include circulation services, reader’s advisory, facility support, and creating promotional materials.

This position is part-time, working 20 hours per week, and receives benefits (prorated at 50%).

The work schedule includes day, evening, and Saturday hours, and is primarily at the Maiden Branch Library. Library hours are Tuesday 12 PM-8 PM, Wednesday-Friday 9 AM-6 PM, and Saturday 9 AM-2 PM.

• Provide exceptional customer service to patrons and staff
• Deliver a full range of responsive library services, including reference, research support, technology assistance, circulation, and readers’ advisory
• Plan and facilitate engaging programs for all ages; story times using Every Child Ready to Read, STEAM activities, and lifelong learning programs
• Support Summer Learning and literacy initiatives such as Born to Read and 1000 Books Before Kindergarten
• Perform circulation tasks: check materials in/out, set up accounts, resolve issues, locate items, process holds, handle sales, and accept fines/fees
• Maintain a welcoming facility by addressing service needs, equipment issues, patron concerns, emergencies, and general upkeep
• Provide one-on-one technology help and support digital resource access
• Coordinate the Bookbagger outreach program for local daycares and collect feedback from participants
• Conduct outreach and serve as a liaison to schools, childcare centers, and community organizations to promote library services
• Collect and prepare statistics, surveys, and reports to evaluate programs and services
• Serve as Supervisor on Duty during evening/weekend rotations; back up the Maiden Librarian
• Reconcile cash register, coin-op, and Friends of the Library sales
• Assist with staff scheduling, workflow, and training for staff, volunteers, and interns
• Support system-wide programming, events, and staffing needs
• Design and create displays, promotional materials, and marketing content

• Bachelor's degree in Business, Education, English, Communications, Library Science, or a related field; OR
• Associate’s degree in Business, Education, English, Communications, Library Science, or a related field, and 3 years of experience in a library or related public facing customer service or educational setting; OR
• High school diploma or GED equivalent and 3 years of experience in a library or related public facing customer service or educational setting

• Excellent customer service skills
• Ability to operate various computer programs
• This position is considered Medium Work, requiring the ability to stoop, push, pull, and lift up to 50 pounds occasionally and up to 20 pounds more frequently.

Preferences:

• Bilingual proficiency (Spanish-English) is preferred to best serve citizens