Library Program Specialist- Youth Services- Dunn Branch

Harnett County Business and Education Partnership; Lillington (NC); On-site; USD 36,000 - 45,000; Full time

Job summary

Dunn Public Library in North Carolina is seeking a customer-focused team member to perform circulation tasks and provide information services to the public using modern library technologies.

The role requires engaging patrons with technology, assisting with programs for youth and teens, and supporting community outreach. Evening and weekend shifts are required as needed.

Qualifications

• High school diploma or equivalent education.
• Experience in a library or customer service setting preferred.
• Valid North Carolina driver's license.
• Willing to obtain Notary Public within 1 year of hire.

Responsibilities

• Works directly with the public at the circulation desk.
• Assists patrons with technology and information needs.
• Provides reference and readers’ advisory services.
• Assists with library print management, scanning, and photocopying.
• Promotes library services, programs, and resources.
• Supports outreach and community partnerships.

Skills

Customer service

Computers & Internet

Assist with computers

Creative programming

Independent work

Education

High school diploma

Tools

Word

PowerPoint

Excel

Job description

POSITION SUMMARY:
An employee in this position performs Library circulation tasks and provides information services to the public through modern library techniques and technology for the Dunn Public Library. Work involves: demonstrating excellent customer service skills while assisting patrons with technology, working at the circulation desk; searching for information, programming, and performing other Library service needs. The employee is required to work evening and weekend shifts as needed.

Position Summary
POSITION SUMMARY:
An employee in this position performs Library circulation tasks and provides information services to the public through modern library techniques and technology for the Dunn Public Library. Work involves: demonstrating excellent customer service skills while assisting patrons with technology, working at the circulation desk; searching for information, programming, and performing other Library service needs. The employee is required to work evening and weekend shifts as needed.
Hiring Range: $40,459.00
Duties And Responsibilities
ESSENTIAL FUNCTIONS OF THE POSITION:

• Works directly with the public.
• Contributes to the planning, development, and implementation of a comprehensive range of youth services programs, including early literacy storytimes, STEAM activities, teen and school-age programs, summer reading programs, and cultural events.
• Assists patrons in person and by phone.
• Greets and assists patrons with library-related services.
• Provides reference and readers’ advisory services.
• Provides support to library patrons in online searches, using Microsoft Office applications such as Word, PowerPoint, and Excel, and accessing other electronic resources.
• Assists with the Library’s print management system.
• Retrieves items from the outside book drop.
• Organizes Library materials and returns items to the appropriate locations.
• Works with various office equipment including fax machine, copier, and computer.
• Researches related genres for suggested reading.
• Performs circulation duties; registers new patrons; checks items in and out; collects lost item and damage fees; reserves Library materials for patrons; searches the catalogue; and manages patron accounts.
• Photocopies and faxes information.
• Sanitizes and tidies areas that patrons frequent.
• Performs other related duties as assigned.
• Assists in promoting library services, programs, and resources through creative displays, marketing, and social media.
• Assists in cultivating community partnerships and coordinating outreach and community engagement opportunities.

KNOWLEDGE, SKILLS, and ABILITIES:

• Knowledge of computers and the Internet.
• Knowledge of basic library filing systems.
• Skill in delivering customer service.
• Ability to assist the public with computers.
• Ability to plan and implement creative programming for children and teens.
• Demonstrates a strong ability to work independently, taking initiative to prioritize tasks and manage time effectively to achieve goals without direct supervision.

Minimum Qualifications
MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or equivalent education
• Experience in a library or a customer service setting and children’ programming preferred
• Possession of a valid North Carolina driver's license.
• Willing to obtain Notary Public within 1 year of hire

SUPPLEMENTAL INFORMATION
Physical Demands
Must be able to perform light work frequently exerting up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects; and occasionally requiring to exert up to 20 pounds of force to move objects. This work also involves the physical abilities of crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, having manual dexterity, using mental acuity, pulling, pushing, reaching, speaking, standing, stooping, expressing ideas by the spoken word, and walking. An incumbent must also possess the visual acuity to analyze data, work with color or depth perception, determine accuracy, and works with computer.
Work Environment
The employee works in a library environment. Job duties require working an assigned schedule which could be a combination of mornings, afternoons, and evening work as well as weekends in addition to working at various locations such as the main branch in Lillington and other branch libraries.