Library Services Lead: Patron Support & Admin

Mott Community College; Flint (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Mott Community College Library seeks a Staff Assistant II – Library Services to serve students, faculty, staff and community members in a busy public service environment. You will be the visible frontline presence, handle transactions, assist patrons with information requests, and help maintain a welcoming, orderly library.

The role includes supervising Public Services Aides, training staff, and collaborating with the Director of Library Services to ensure accurate data handling,

Qualifications

• Minimum of Associates Degree or higher.
• One year of experience delivering quality customer service in a library setting or similar.
• Proficient with MS Word; basic Excel.
• Experience handling money in a library or retail setting.
• Ability to organize, manage and retrieve large amounts of data.
• Strong written and oral communication skills.

Responsibilities

• Serve as the public face of the MCC Library and assist thousands of patrons.
• Supervise and coordinate the Public Services Aides (2.5 FTE) and provide training.
• Handle routine library transactions and customer service requests.
• Maintain confidentiality of sensitive student and patron information.

Skills

Customer service

Communication skills

Multitasking

Data management

Confidentiality

Education

Associates degree or higher

Library Technician Associates degree

Tools

MS Word

Excel

Koha library system

Datatel

Job description

Mott Community College Library seeks a Staff Assistant II – Library Services to serve students, faculty, staff and community members in a busy public service environment. You will be the visible frontline presence, handle transactions, assist patrons with information requests, and help maintain a welcoming, orderly library.

The role includes supervising Public Services Aides, training staff, and collaborating with the Director of Library Services to ensure accurate data handling,