Library Services Aide — Front Desk & User Support

Holyoke Community College; Holyoke (MA); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Hourly rate $18

20 hours/week

Job summary

Holyoke Community College is seeking a Library Services Aide to provide front-line support at the public service desk for students, faculty, staff, and community members. The role emphasizes welcoming, inclusive service, answering general questions, guiding users to resources, and connecting patrons with librarians for research help.

The part-time, seasonal position offers 20 hours per week with afternoon/evening shifts, opportunities to assist with printing and library technologies, and a

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong communication, interpersonal, and organizational skills.
• Ability to work effectively with a diverse student body, faculty, staff, and community members.
• Ability to work independently while exercising sound judgment in referring questions to library staff.
• Basic computer proficiency, including experience using common office software, web browsers, and online applications.
• Ability to learn and assist users with printing, scanning, and other library technologies.

Responsibilities

• Staffs the library's public service desk and provides courteous, front-line service to students, faculty, staff, and community members.
• Serves as the first point of contact for general library inquiries and provides information regarding library services, spaces, policies, and procedures.
• Assists library users with printing, copying, scanning, computers, and other publicly available technology, providing basic troubleshooting as appropriate.
• Provides directional assistance within the library and refers users to appropriate campus resources or library staff when needed.
• Assists patrons with locating library materials and navigating the library's physical spaces and online resources.
• Refers research, instructional, technology, or other specialized questions to librarians or appropriate library staff.
• Maintains familiarity with library resources, services, and procedures to provide consistent, welcoming, and equitable customer service.
• Helps maintain the cleanliness, organization, and functionality of public service areas, study spaces, and public-use technology.
• Reports equipment, technology, facility, or collection concerns to library staff.
• Assists with opening and closing procedures as assigned.
• Participates in job-related training and staff meetings as appropriate.
• Assists with routine operational tasks and other library support activities as assigned.
• Performs other related duties that are consistent with the scope and level of the position.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Diversity awareness

Independence

Computer proficiency

Print/scan tech support

Education

High school diploma or equivalent

Tools

Office software

Job description

Holyoke Community College is seeking a Library Services Aide to provide front-line support at the public service desk for students, faculty, staff, and community members. The role emphasizes welcoming, inclusive service, answering general questions, guiding users to resources, and connecting patrons with librarians for research help.

The part-time, seasonal position offers 20 hours per week with afternoon/evening shifts, opportunities to assist with printing and library technologies, and a