Library Assistant I

Community College of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 21,000 - 28,000; Part time

Job summary

Community College of Philadelphia is seeking a Library Assistant I (Part Time) to deliver excellent customer service and support library operations on the Main campus. The role includes circulation tasks, serials maintenance, and user assistance, with evening and weekend hours as published.

The position requires a high school diploma or GED, 1 year of customer service experience, and familiarity with library systems.

Qualifications

• High school graduate or GED required; degrees from regionally accredited institutions acceptable.
• At least 1 year of direct-contact customer service experience.
• At least 1 year library experience, preferably in an automated public or college library.
• Familiarity with ILS and understanding of OPAC relationships.
• Proficiency in MS Word and Excel, ILS, and Outlook.
• Strong customer service, communication, and teamwork skills.
• Ability to work independently and as part of a team; use good judgment.
• Ability to stand for prolonged periods and handle shelving tasks.

Responsibilities

• Provide outstanding customer service to students, faculty, staff and patrons regarding circulation policies.
• Maintain accurate placement of books and magazines per weekly shelf readings.
• Answer telephone inquiries and gather information for responses.
• Assist the serials Librarian with maintenance of print and electronic serials collections.
• Create and maintain serial holdings records in multiple systems.
• Assist with annual renewal review of serials holdings records.
• Maintain proficiency in library systems including ILS, Serials, Word, Excel, and Outlook.
• Communicate library policies and procedures to users; provide training to student workers.
• Other duties as assigned.

Skills

Customer service

MS Word

MS Excel

Communication

Education

High school diploma or GED

Associate's degree preferred

Tools

Integrated Library System (ILS)

Serials management systems

MS Outlook

MS Word

MS Excel

Job description

The Library Assistant I (Part Time) provides outstanding customer service to students, faculty, staff and other patrons in the College's library. The Learning Resources Specialist performs a variety of clerical and technical duties as appropriate to support the diverse operations and specialized procedures of the library. This is a part-time position (hours not to exceed 25 per week) located on the College's Main campus. Hours are WED to THUR from 4:00 p.m. to 8:00 p.m., and SAT from 10:00 a.m. to 3:00 p.m.

• Demonstrate excellent customer service in response to inquiries regarding basic circulation policies, such as book holds and borrowing in a professional manner.
• Maintain accurate placement of books and magazines based on weekly shelf reading schedule.
• Respond to telephone inquiries, gathering necessary information for the appropriate response and redirecting calls, as needed.
• Assist the serials Librarian in the maintenance of the library's print and electronic serials collection.
• Create and maintain serial holdings records in multiple systems.
• Assist the serials Librarian with annual renewal review of serials holdings records.
• Maintain proficiency in the use of library and college systems including, but not limited to, Integrated Library System, Serials, Word, Excel, and Outlook.
• Communicate effectively with students, faculty, and staff in the use of library equipment and systems in a professional manner.
• Communicate library policies and procedures to Library users, as needed.
• Provide training and oversight to student workers.
• Other duties as assigned.

• High school graduate, or GED, is required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Minimum of one (1) year experience in a direct-contact customer service environment required.
• Minimum of one (1) year of previous work experience in a library environment required; preferably in an automated public or college library environment.
• Familiarity with ILS and understanding the relationship between internal ILS views and the OPAC is required.
• Strong attention to detail is required.
• Demonstrated proficiency using MS Word and Excel, ILS, and Outlook required.
• Strong customer service skills to understand and address the needs and concerns of customers is required.
• Demonstrated ability to work effectively independently and as a member of a team is required.
• Ability to use judgment to determine when to refer problems to direct supervisor required.
• Ability to stand for prolonged periods of time required.
• Ability to reach to upper level shelves using a stool and bend to lower level shelves when retrieving or reshelving books required.
• An understanding of, and sensitivity to, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college staff and students required.
• Ability to work extended hours, when needed, is required.

• Associate's degree preferred.
• Prior serials experience is preferred.