Staff Assistant II – Library Services

Mott Community College; Flint (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Mott Community College Library seeks a Staff Assistant II – Library Services to serve students, faculty, staff and community members in a busy public service environment. You will be the visible frontline presence, handle transactions, assist patrons with information requests, and help maintain a welcoming, orderly library.

The role includes supervising Public Services Aides, training staff, and collaborating with the Director of Library Services to ensure accurate data handling,

Qualifications

• Minimum of Associates Degree or higher.
• One year of experience delivering quality customer service in a library setting or similar.
• Proficient with MS Word; basic Excel.
• Experience handling money in a library or retail setting.
• Ability to organize, manage and retrieve large amounts of data.
• Strong written and oral communication skills.

Responsibilities

• Serve as the public face of the MCC Library and assist thousands of patrons.
• Supervise and coordinate the Public Services Aides (2.5 FTE) and provide training.
• Handle routine library transactions and customer service requests.
• Maintain confidentiality of sensitive student and patron information.

Skills

Customer service

Communication skills

Multitasking

Data management

Confidentiality

Education

Associates degree or higher

Library Technician Associates degree

Tools

MS Word

Excel

Koha library system

Datatel

Job description

Position Summary Information

Position Summary The Staff Assistant II – Library Services serves students, faculty, staff and members of the community at the Mott Community College Library in a transaction-intensive, high profile department. The Staff Assistant II is the most constant public face of the Mott Community College Library, interacting with several thousand library patrons annually, and performs a variety of duties in the delivery of library customer service. The Staff Assistant II actively contributes to a work environment that is dedicated to the successful operation of the library for users, including a commitment to ongoing professional development, effective communication practices, frequent review of policies and procedures, and a willingness to assist others.

Supervisory Responsibility

The Staff Assistant II – Library Services works under the general oversight of the Director of Library Services and is responsible for supervising and coordinating the work of the Public Services Aides (2.5 FTE). As the Work Group Leader for the Public Services Aides, the Staff Assistant II – Library Services participates in the selection process for Public Services Aides and is expected to provide training, direction, and guidance as the Aides perform daily tasks.

Minimum Requirements

• Minimum of Associates Degree or higher.
• One year of experience delivering quality customer service in a library setting or in a setting that requires problem solving on customer requests and the ability to exchange information and interface effectively with customers clearly and concisely.
• Ability to appropriately use and demonstrate proficiency with standard office productivity software and tools, including intermediate level proficiency with MS Word and basic level proficiency with Excel.
• Proficient computer keyboarding ability and experience.
• Experience handling money in a library setting or with retail cashiering.
• Experience with efficiently organizing, managing and retrieving large amounts of data.
• Ability to address difficult matters with library users, calmly and fairly. Ability to serve library patrons in a consistently tactful, sensitive, and considerate manner and exhibit a strong identification with the service needs of students, faculty and other library patrons.
• Ability to handle multiple tasks and projects simultaneously.
• Excellent communication skills, both orally and in writing.
• Ability to meet deadlines responsibly.
• Ability to maintain confidentiality of highly sensitive student and patron records such as social security numbers, birthdates, addresses, and phone numbers, or other information in Datatel or the integrated library system.
• Ability to work under pressure in a dynamic work environment while adapting to ever changing program demands and priorities.
• Ability to work independently and with a high level of accuracy.
• Ability to analyze complex problems and make informed decisions with a minimum of supervision.
• Ability to communicate and work effectively with a culturally diverse population.

Additional Desirable Qualifications

• Academic library experience.
• Library Technician Associates degree.
• Intermediate level proficiency with Excel.
• Familiar with Koha automated library system.
• Familiar with college information systems.
• Experience with invoicing, accounts receivable, collections, accounting procedures, or using an integrated data information system for business operations.

Physical Requirements/Working Conditions

With or without accommodation, the employee in this position must be able to move about the entire library building and be in a position to assist library patrons. The employee must be able to operate and constantly use a personal computer, communicate with others in person and via telephone, and must be able to stand, remain stationary and move actively for long periods of time. The employee must be able to climb or reach overhead and handle and move heavy volumes, fully loaded book trucks, and computer equipment.

The minimum reasoning skills necessary for this position include the ability to solve problems and deal with a variety of concrete variables in situations where standardization does not exist. Ability to interpret a variety of instructions furnished in written or oral form.

Work Schedule

Full time, 40 hours per week/52 weeks per year. May require flexible work hours, including evening and weekend hours. Typical work shift will be 7:30 am- 4:30 pm Monday-Friday.

Application Deadline

Internal Deadline 9/1/26 Additional Application Deadline Information.

The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.

Additional Information

• First consideration given to internal candidates.
• Degree must be conferred by either offer date or close of posting
• Visa sponsorship is not available
• The College is unable to assist with travel and/or relocation expenses.
• Selected candidates must submit to a drug test and criminal background check.
• The College reserves the right to cancel the search at any time.

Equal Opportunity Statement

As an equal opportunity institution, the College encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. The College does not discriminate in educational or employment opportunities or practices on the basis of race, sex, color, religion, gender, national origin, veteran’s status, age, disability unrelated to an individual’s ability to perform adequately, sexual orientation, or any other characteristic protected by law. Title IX Coordinator Contact Information: 1401 E. Court St., Prahl College Center (PCC- 2030G), Flint, MI 48503, [phone]. Title II, ADA, Coordinator Contact Information: 1401 E. Court St., Curtice-Mott Complex (CM-1024), Flint, MI 48503, [phone]. Section 504 Coordinator Contact Information: 1401 E. Court St., Prahl College Center (PCC- 1130), Flint, MI 48503, [phone].