Library Services Coordinator

Elmhurst University; Elmhurst (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

Elmhurst University is seeking a Library Services Specialist to support daily operations of the university library. The role involves opening the library, managing multimedia content, assisting with circulation, and ensuring accurate catalog records. Strong customer service and attention to detail are essential.

You will collaborate with the Access Services team, support procurement, and assist in interlibrary loan while providing friendly, reliable service to students and staff.

Qualifications

• Bachelor's degree or equivalent.
• Experience with social media in a professional setting.
• At least two years of work experience in a customer service environment.
• Excellent communication and customer service skills.
• Ability to exercise initiative and work independently.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office products.
• Comfortable using various forms of technology.

Responsibilities

• Open the library on weekday mornings.
• Create and maintain multimedia content and social media accounts; align with university branding.
• Serve as library facilities contact; communicate status updates.
• Support purchasing; monitor inventory; process invoices.
• Maintain order of physical collections; shelf reading; loss/misplaced reports.
• Manage Course Reserve; liaison with faculty; edit catalog records.
• Assist with interlibrary loan and item transit.
• Provide supervision in the absence of the Access Services Coordinator.
• Assist in managing the Textbook Collection.
• Collaborate with Access Services to process and weed collections.
• Assist with circulation tasks including check-in/out and study room reservations.
• Provide high level customer service; write procedures.
• Troubleshoot technology; open/close library; cover evenings/weekends as needed.

Skills

Social media management

Customer service

Communication skills

Attention to detail

Independent work

Microsoft Office

Education

Bachelor's degree or demonstrated equivalent

Tools

Microsoft Office

Library catalog systems

Job description

Position Status: Non-Exempt

Salary Range: $20.00 - $21.00. This is the expected hourly range for this position. The hourly range offered will depend on a candidate's experience and education, and departmental budget.

Reporting and Supervisory Relationship(s):

• Reports to: Director, Library and Assistant Dean for Assessment and Accreditation
• Supervises: Serves as a back-up supervisor for Student Access Services Clerks

Responsibilities

• Open the library on weekday mornings.
• Creates and maintains the library's multimedia content and social media accounts, ensuring that the content is current, accurate, and consistent with library communication goals and University brand standards established by Marketing and Communications.
• Serves as the library building facilities contact and manages maintenance support requests, to include communicating status updates with appropriate library staff.
• Supports the library's purchasing needs, to include monitoring supply inventory, placing orders when appropriate, keeping purchasing records, and processing invoices.
• Maintains the accurate order of the library's physical collections, including shelf reading and reports related to items that are lost, missing, and claimed returned.
• Manages the Course Reserve collection, including serving as point of contact for faculty, and ensures basic editing of catalog records is completed to ensure that the collection is kept current.
• Assists with interlibrary loan functions, including preparing items for transit between libraries or shipment through mail.
• Provides general supervision and support for the Student Access Services Clerks in the absence of the Access Services Coordinator.
• Assists in managing the Textbook Collection.
• Collaborates with the Access Services team to process items being added to a collection once they have been cataloged, and to withdraw items weeded from a collection.
• Assists with all circulation functions, including material check-in and check-out, and study room reservations.
• Provides a high level of customer service for those wishing to use the library and its resources.
• Writes and maintains relevant procedures for the position.
• Troubleshoots technology issues when needed.
• Opens and closes the library when needed, which requires some flexibility to cover evening and/or weekend hours as needed and when adequate notice is provided.

Other Responsibilities

• Supports the mission, vision, and values of Elmhurst University.
• Demonstrates a strong commitment to continuous improvement.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor's degree or demonstrated equivalent
• Demonstrated experience with social media in a professional environment
• At least two years of work experience in a customer service environment
• Excellent communication and customer service skills
• Must be able to exercise initiative and work independently
• Must have a strong attention to detail
• Must be able to perform work with a high level of accuracy
• Proficiency with Microsoft Office products
• Comfortable using various forms of technology

Working Conditions/Physical Requirements

The essential functions of this position are primarily performed in an indoor setting with limited exposure to outdoor weather conditions. Work is sometimes sedentary in nature and requires remaining in a stationary position for extended periods. Required abilities include speaking and hearing for in-person and virtual communication, using close and distance vision when reading documents or viewing screens, and performing tasks with repetitive fine motor skills. Work requires occasional lifting, bending, carrying, or otherwise moving objects weighing up to 40 pounds. Qualified applicants who can perform the essential functions of this position with or without reasonable accommodations will be considered.

An overview of Elmhurst University benefits is available here.