Library Services Coordinator

Illinois; Elmhurst (IL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Elmhurst University seeks a Library Services Coordinator who will open the library, manage multimedia content and social media presence, coordinate maintenance requests, and assist with purchasing and cataloging. You will support circulation functions and provide exceptional customer service.

Qualifications include a Bachelor’s degree (or equivalent) and 2+ years in customer service, with proficiency in Microsoft Office and library software.

Qualifications

• Bachelor’s degree or demonstrated equivalent.
• Experience with professional social media management.
• 2+ years in a customer service environment.
• Excellent communication and customer service skills.
• Ability to work independently and with attention to detail.

Responsibilities

• Open the library on weekday mornings.
• Create and maintain multimedia content and social media accounts consistent with university branding.
• Coordinate building maintenance requests and communicate status to staff.
• Assist with purchasing and invoice processing; monitor inventory.
• Maintain library collections and assist with catalog records and course reserves.
• Assist with interlibrary loan and circulation functions; supervise staff in the absence of the coordinator.
• Provide high levels of customer service and write procedures for the position.
• Troubleshoot technology issues as needed.

Skills

Social media management

Customer service

Communication skills

Attention to detail

Independent work

Tech proficiency

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Library software

Job description

The Library Services Coordinator is responsible for various operational responsibilities, including opening the library, creating and maintaining the library’s multimedia content and social media presence, coordinating library building maintenance requests, maintaining the library’s physical collections, and purchasing and invoice processing.

This position performs all circulation functions using current library management technologies, and models behavior that encourages a welcoming, efficient and effective experience for those who utilize the library and its resources.

Responsibilities

• Open the library on weekday mornings.
• Creates and maintains the library’s multimedia content and social media accounts, ensuring that the content is current, accurate, and consistent with library communication goals and University brand standards established by Marketing and Communications.
• Serves as the library building facilities contact and manages maintenance support requests, to include communicating status updates with appropriate library staff.
• Supports the library’s purchasing needs, to include monitoring supply inventory, placing orders when appropriate, keeping purchasing records, and processing invoices.
• Maintains the accurate order of the library’s physical collections, including shelf reading and reports related to items that are lost, missing, and claimed returned.
• Manages the Course Reserve collection, including serving as point of contact for faculty, and ensures basic editing of catalog records is completed to ensure that the collection is kept current.
• Assists with interlibrary loan functions, including preparing items for transit between libraries or shipment through mail.
• Provides general supervision and support for the Student Access Services Clerks in the absence of the Access Services Coordinator.
• Assists in managing the Textbook Collection.
• Collaborates with the Access Services team to process items being added to a collection once they have been cataloged, and to withdraw items weeded from a collection.
• Assists with all circulation functions, including material check-in and check-out, and study room reservations.
• Provides a high level of customer service for those wishing to use the library and its resources.
• Writes and maintains relevant procedures for the position.
• Troubleshoots technology issues when needed.

Other Responsibilities

• Supports the mission, vision, and values of Elmhurst University.
• Demonstrates a strong commitment to continuous improvement.
• Performs other duties as assigned.

Requirements

Minimum Qualifications

• Bachelor’s degree or demonstrated equivalent
• Demonstrated experience with social media in a professional environment
• At least two years of work experience in a customer service environment
• Excellent communication and customer service skills
• Must be able to exercise initiative and work independently
• Must have a strong attention to detail
• Must be able to perform work with a high level of accuracy
• Proficiency with Microsoft Office products
• Comfortable using various forms of technology