Library Services Associate, Public Access & Research

Yale University; New Haven (CT); On-site; USD 66,000 - 68,000; Full time

Job summary

Yale University in New Haven seeks an Administrative Support staff member to provide frontline library services at Bass and Sterling Libraries, assisting patrons in person, by phone, webchat, and email, and handling loans and equipment access.

The role includes supervising student workers, maintaining statistics, and ensuring a safe, welcoming environment while following established procedures and collaborating with faculty and staff to improve service quality.

Qualifications

• Demonstrated commitment to delivering high-quality, responsive, and user-centered service.
• Ability to work in a busy service environment with accuracy and professionalism.
• Ability to supervise student employees and coordinate team-based operations.
• Proficiency with office technology, productivity software, and library systems; ability to learn new tech.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Serve as primary information source on procedures and policies for staff and patrons.
• May perform a range of public and technical library services.
• Oversee, instruct, and coordinate work of staff.
• Provide reference and research assistance to patrons and staff.
• Interviews patrons to determine scope of requests and resolves issues.
• Search bibliographic data with incomplete information across catalogs and databases.
• Acquire library materials as recommended by patrons or librarians.
• Oversee a unit budget and monitor expenditures; organize special projects.

Skills

Customer service

Communication

Team coordination

Technology proficiency

Problem solving

Education

Bachelor\'s degree in a related field

High school diploma or equivalent

Job description

Yale University in New Haven seeks an Administrative Support staff member to provide frontline library services at Bass and Sterling Libraries, assisting patrons in person, by phone, webchat, and email, and handling loans and equipment access.

The role includes supervising student workers, maintaining statistics, and ensuring a safe, welcoming environment while following established procedures and collaborating with faculty and staff to improve service quality.