Library Access & Public Services Leader

Yale Cancer Center; New Haven, Northern (CT, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Yale University seeks a Manager, Access & Public Services to lead a team delivering exceptional library experiences and access to collections across in-person and virtual services. You will coach staff, set performance expectations, and drive data-driven improvements to service quality while collaborating with campus partners and vendors.

The role requires strong leadership, strategic planning, and a commitment to inclusivity and innovation in public services.

Qualifications

• Leadership and Team Management: supervise, mentor, coach staff, foster collaboration and professional growth.
• Strategic Planning and Project Coordination: manage priorities, coordinate projects, services and workflows.
• Communication and Interpersonal Skills: excellent oral and written communication, engage stakeholders.
• Analytical and Problem-Solving Ability: analyze service quality, interpret data, resolve issues.
• Commitment to Service Excellence and Innovation: deliver outstanding public services, adapt to change.

Responsibilities

• Supervises day-to-day activities of support staff.
• Assesses and resolves or escalates problems within the unit.
• Contributes to policy and procedure development to support the unit.
• Participates in long-range planning and budget considerations.
• Evaluates work requests and assigns to appropriate areas.
• Ensures efficient workflows and communicates deadlines to staff.
• Maintains equipment and supplies.
• Performs evaluations of direct reports.
• Collaborates with university personnel and external partners to coordinate projects.

Job description

Yale University seeks a Manager, Access & Public Services to lead a team delivering exceptional library experiences and access to collections across in-person and virtual services. You will coach staff, set performance expectations, and drive data-driven improvements to service quality while collaborating with campus partners and vendors.

The role requires strong leadership, strategic planning, and a commitment to inclusivity and innovation in public services.