Lead Library Access & User Experience Manager

Yale Cancer Center; United States; Remote; USD 65,000 - 101,000; Full time

Job summary

Yale University is seeking a Manager, Access Services to lead a dedicated team delivering library access across in-person and virtual channels. You will drive high-quality user experiences, policy interpretation, and continuous improvement within the Access Services leadership team.

Collaboration with campus partners and vendors is essential. The role focuses on coaching staff, setting performance expectations, and fostering growth while managing workflows, technology adoption, and service

Qualifications

• Leadership and people management experience.
• Strategic planning and project coordination abilities.
• Strong written and oral communication skills.
• Analytical and problem-solving capabilities.
• Commitment to service excellence and innovation.

Responsibilities

• Supervises day-to-day activities of support staff.
• Assesses and resolves problems within the unit or escalates as needed.
• Contributes to policy and procedure development.
• Participates in long-range planning for unit needs.
• Participates in budget planning and resource allocation.
• Ensures workflow is organized and staffed for quality and efficiency.
• Communicates deadlines and manages staff expectations.
• Maintains equipment and supplies for the unit.
• Completes evaluations of direct report employees.
• Collaborates with university personnel and external partners on projects.

Education

Bachelor's Degree

Job description

Yale University is seeking a Manager, Access Services to lead a dedicated team delivering library access across in-person and virtual channels. You will drive high-quality user experiences, policy interpretation, and continuous improvement within the Access Services leadership team.

Collaboration with campus partners and vendors is essential. The role focuses on coaching staff, setting performance expectations, and fostering growth while managing workflows, technology adoption, and service