Lead Library Access & Public Services

Nelib; New Haven (CT); On-site; USD 65,000 - 101,000; Full time

Job summary

Yale University is seeking a Manager, Access & Public Services, to lead a team delivering top-tier library experiences and seamless access to collections across in-person and virtual channels. The role emphasizes inclusivity, staff development, and data-driven service improvements.

The position requires guiding performance, coaching staff, and collaborating with campus partners to elevate research support while ensuring policy alignment and high standards of service.

Qualifications

• Experience supervising and developing staff to deliver high‑quality library services.
• Ability to plan and coordinate multiple projects and workflows in a complex organization.
• Excellent written and spoken communication with campus partners and stakeholders.
• Strong analytical skills to assess service quality and drive improvements.
• Proven commitment to service excellence and innovation in public service.

Responsibilities

• Lead and inspire staff to deliver exceptional access and public library services.
• Set performance expectations, provide feedback, and support professional growth.
• Foster staff well-being and clear, effective communication across teams.
• Collaborate with campus partners, vendors, and professional bodies to enhance library services.
• Participate in committees and strategic initiatives within Yale Library.

Skills

Leadership

Strategic Planning

Communication

Analytical thinking

Service excellence

Education

Bachelor's degree in related field

Job description

Yale University is seeking a Manager, Access & Public Services, to lead a team delivering top-tier library experiences and seamless access to collections across in-person and virtual channels. The role emphasizes inclusivity, staff development, and data-driven service improvements.

The position requires guiding performance, coaching staff, and collaborating with campus partners to elevate research support while ensuring policy alignment and high standards of service.