Library Services Associate

Illinois-Institute-of-Technolog; Chicago (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with university

Tuition assistance

Job summary

Illinois Institute of Technology in Chicago seeks a Library Services Associate to support circulation, ILL, reserves, and daily Law Library operations at the Chicago-Kent Law Library. The role emphasizes responsive service, timely access to resources, and maintaining an organized, welcoming environment.

The position reports to the Head of Access and Technical Services and requires strong customer service skills, collaboration, and the ability to work with Modern library systems including Alma

Qualifications

• Associate degree or two years of college or equivalent experience.
• Minimum two years of relevant library or customer service experience.
• Strong customer service, communication, organization, accuracy, and prioritization skills.
• Ability to work independently and collaboratively within established procedures.
• Proficiency with Microsoft Word, Excel, Outlook, and general office technology.

Responsibilities

• Borrowing, lending, and resource-sharing requests through WorldShare, I-Share, Alma, and related systems; material retrieval, preparation, packaging, receiving, tracking, and processing.
• Faculty research support; document delivery, scanning, faculty requests, and physical and digital course reserves.
• Circulation and service desk operations; checkouts, returns, renewals, holds, study room reservations, patron inquiries, printing, scanning, and basic technology assistance.
• Opening and closing/keyholder responsibilities.
• General Law Library environment, facility, technology, security, and operational support.
• Law Library projects, initiatives, special programs, and other duties as assigned.

Skills

Customer service

Communication

Organization

Independent work

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Associate degree or 2 years college

Tools

Alma

OCLC WorldShare

Interlibrary Loan (ILL) systems

Job description

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Library Services Associate

Position Details

Compensation: $25.00 - $28.00 per hour, commensurate with experience and qualifications.

Position Type/Schedule: Full-time, non-exempt. Scheduled for 7.75 hours per day based on an established work schedule. May include weekday evening and weekend coverage. During peak academic periods, additional scheduling flexibility is required based on Law Library and academic needs, including later evening and weekend hours. Advance notice of schedule adjustments will be provided whenever practicable. This position is fully on-site; remote or hybrid work is not available.

Work Location: Chicago-Kent Law Library, Conviser Law Center, 565 W. Adams Street, Chicago, IL 60661.

Work Authorization: Applicants must be legally authorized to work in the United States. Illinois Tech is unable to sponsor or assume sponsorship of an employment-based visa for this position.

Summary

Located in downtown Chicago, Chicago-Kent College of Law provides a dynamic environment for legal education, scholarship, research, and service. The Chicago-Kent Law Library supports student and faculty success through legal research resources, professional research assistance, academic services, technology, and learning spaces.

Reporting to the Head of Access and Technical Services, the Library Services Associate supports circulation, Interlibrary Loan (ILL), resource sharing, document delivery, course reserves, faculty requests, and daily Law Library operations. The position focuses on responsive service, timely access to resources, and maintaining an organized and welcoming Law Library environment.

Key Responsibilities & Accountabilities

• Borrowing, lending, and resource-sharing requests through WorldShare, I-Share, Alma, and related systems; material retrieval, preparation, packaging, receiving, tracking, and processing
• Faculty research support; document delivery, scanning, faculty requests, and physical and digital course reserves
• Circulation and service desk operations; checkouts, returns, renewals, holds, study room reservations, patron inquiries, printing, scanning, and basic technology assistance
• Opening and closing/keyholder responsibilities
• General Law Library environment, facility, technology, security, and operational support
• Law Library projects, initiatives, special programs, and other duties as assigned

Required Qualifications

• Associate degree, completion of at least two years of college, or equivalent combination of education and relevant experience
• Minimum two years of relevant library, academic support, customer service, office, or related professional experience
• Strong customer service, communication, organization, accuracy, and prioritization skills
• Ability to work independently and collaboratively within established procedures
• Proficiency with Microsoft Word, Excel, Outlook, and general office technology

Preferred Qualifications

• Academic, law, or research library experience
• Alma or comparable integrated library system experience
• OCLC WorldShare or comparable interlibrary loan/resource-sharing experience
• Familiarity with the Library of Congress Classification System
• Higher education, legal, or research environment experience

Service Standards and Performance Expectations

• Professional, responsive, and timely service
• Accurate and efficient processing of library requests and materials
• Effective organization, prioritization, and follow-through
• Professional communication and collaborative working relationships
• Reliability, flexibility, initiative, and sound judgment

Supervision & Budget Authority

• No supervisory authority
• No direct budget authority

Physical Qualifications

• Public service desk, office, library stack, workroom, and other Law Library environments
• Extended periods of sitting, standing, computer use, and repetitive tasks
• Ability to lift and carry at least 25 pounds; shelve and retrieve materials; pack and unpack materials; push or pull loaded book carts
• Occasional exposure to dust, mold, mildew, and similar conditions associated with library collections

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

Benefits

• This full-time position is benefits eligible. Benefits available to this position include medical, dental, and vision coverage; life and long-term disability insurance; staff salary continuation; a 403(b) retirement plan with university contributions and matching subject to plan eligibility requirements; tuition assistance programs; flexible spending and commuter benefits; an employee assistance program; paid time off; university holidays; and applicable paid and job-protected leave benefits.
• Eligibility, waiting periods, employee contributions, coverage levels, accruals, and other terms are governed by applicable benefit plans and Illinois Tech policies.
• For additional benefit and plan information: https://www.iit.edu/hr/benefits

Equal Employment Opportunity Statement

Illinois Institute of Technology is an Equal Employment Opportunity/Affirmative Action/Title VI/Title IX/Section 504/Americans with Disabilities Act/Age Discrimination in Employment Act employer dedicated to building a community of excellence, equity, inclusion, and diversity. It is committed to fostering an inclusive environment and actively seeks applications from individuals of all backgrounds and identities, regardless of race, color, sex, marital status, religion, national origin, disability, age, unfavorable discharge from the military, status as a protected veteran, sexual orientation, including gender identity and expression, order of protection status, and/or genetic information. All qualified applicants will receive equal consideration for employment.