Law Library & Self-Help Legal Center Library Assistant

Kanecountyelections; St. Charles (IL); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical, dental, and eye insurance

14 annual paid holidays

7 annual sick/personal days

10 days of vacation after the first year

Tuition reimbursement program

Job summary

A local government office is seeking a Library Assistant for the Kan County Law Library & Self-Help Legal Center. This role emphasizes outstanding customer service within the court system and requires a reliable, motivated individual who can work independently as well as part of a team. Key responsibilities include assisting patrons in navigating the court, providing technical support, and helping with library programs. Candidates should have a high school diploma, customer service experience, and familiarity with technology such as Microsoft Office and Zoom.

Qualifications

• 3+ years of customer service experience required.
• Ability to pass a background check.
• Knowledge of mobile devices and basic computer applications.

Responsibilities

• Assist court-goers with locating and attending court.
• Provide general technical support to library patrons.
• Collaborate with departments to problem solve.

Skills

Customer service

Technical support

Problem-solving

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Zoom

Job description

Title Law Library & Self-Help Legal Center Library Assistant

Location: 37W777 IL Rte. 38, Suite 250, St. Charles, IL 60175

Occasional off-site work for programs within a 20-mile radius of main work location.

Occasional Wednesday shifts 11am - 7pm, and/or Thursdays 11:30am - 7:30pm, and a rare Saturday or Sunday may be required, based on programming and staffing needs.

Salary: Minimum starting salary $24.73 per hour ($45,000 annually) dependent on level of education and experience.

Core Benefits

• Medical, dental, and eye insurance
• 14 annual paid holidays
• 7 annual sick/personal days
• 10 days of vacation after the first year
• Tuition reimbursement program

Position summary

Do you love helping others? The Kane County Law Library & Self Help Legal Center is seeking a friendly, outgoing, library assistant who can demonstrate exceptional customer service to the public and organizational members alike in their quest to utilize and participate in the court system. The successful candidate will be a reliable, motivated, and energetic team player who helps make patrons feel at ease. This individual will also be comfortable working alone in the absence of the Library Director and Library Services Coordinator.

Essential duties

• Acting as a friendly and welcoming presence in the judicial system through assisting court-goers with locating and attending court (both in person and on Zoom)
• Providing general technical support to patrons
• Being reliable and confident enough to work alone during the absences of the Library Services Coordinator and Director
• Working collaboratively with other departments to problem solve
• Assisting with electronic filing of court documents (e-filing)
• Helping with various Law Library outreach and legal aid programs
• Answering telephone inquiries
• Performing general office duties

Qualifications

• High school diploma/equivalent or above with at least 3 years of customer service experience
• Must be able to pass a background check
• Knowledge and experience with navigating in mobile devices and basic computer applications such as Microsoft Office Suite, including Outlook, Word, and Excel
• Familiarity with the Zoom application
• Must have access to reliable, legal transportation on a daily basis for possible travel between buildings and off-site programs

Preferred Qualifications

• Work experience in a library setting
• Library Technical Assistant certification
• Bi-lingual English / Spanish

Necessary Knowledge, Skills and Abilities

• Possess and apply basic problem-solving skills to a variety of situations
• Be comfortable working in time-sensitive situations
• Comfort with technology including downloading documents, wireless printing, scanning and attaching documents to emails, and general troubleshooting
• Ability to interpret workplace policies in a diplomatic and sensitive manner
• Must be able to safeguard patron privacy with discretion and confidentiality
• Work both collaboratively as a member of a team and independently with minimal direction
• Maintain accuracy and attention to detail while performing tasks
• Must be able to effectively multi-task

Ideal candidate

• Exhibit critical-thinking skills with the ability to basic problem solve, make decisions, and take responsibility for your actions
• Have the ability to diffuse and respond effectively to situations involving patron concerns
• Exhibit patience, tact, and empathy in assisting a wide constituency comprised of judges, attorneys, and court-goers including those who may be disruptive or are currently unhoused
• Are self-motivating and project a positive attitude
• Can foster and maintain positive working relationships with employees and patrons
• Are able to comfortably work in a courthouse environment with armed law enforcement personnel and in secure/locked facilities

Closing Date: We will give first consideration to applications received prior to 5:00pm on Tuesday, February 17, 2026.