Public Library Clerk (Half-Time) - Customer Service & Tech

Ourlivesmadison; Appleton (WI); On-site; USD 17,908,800 - 23,419,200; Part time

Job summary

Appleton Public Library in Appleton, WI seeks a Part-Time Library Clerk to join a dynamic public service team. The role involves assisting at the service desk with lending materials, registering patrons, and guiding users on library policies.

Off-desk tasks and routine duties are common, with supervision by the Public Services Supervisor. Minimum qualifications include a high school diploma or equivalent, strong organizational and communication skills, and the ability to lift up to 30 lbs.

Qualifications

• Knowledge of general library services and practices
• Good organizational skills; ability to sort materials alphabetically and numerically
• Tactful and courteous communication
• Computer skills: turning on/off, soft reboot, mouse, keyboarding, saving a file, email
• Ability to become proficient on library circulation software and adapt to changes
• Ability to work in a fast-paced environment
• Ability to work as a team member and maintain relationships with co-workers
• Ability to stand and walk for several hours
• Ability to lift at least 30 lbs. and push a loaded book cart on carpeting
• Ability to read fine print (font sizes 8 or larger)
• Ability to hear alarms and computer alerts
• Ability to speak Spanish or Hmong would be beneficial but not required

Responsibilities

• Checkout library materials and register patrons at the service desk
• Communicate library policies and procedures clearly to the public
• Enter data and maintain the library automation system
• Provide directional assistance and basic computer help
• Answer telephone calls and route appropriately; collect fines and fees
• Check in and route materials for other libraries; monitor security gates
• Maintain punctual attendance and perform related off-desk tasks as needed
• Retrieve materials on reserve and prepare bills/overdues for mailing
• Check email and stay updated on policies and procedures
• Engage with patrons to provide courteous customer service

Skills

Communication

Customer Focus

Handling Difficult People

Problem Solving

Adaptability/Flexibility

Education

High school diploma or equivalent

Job description

Appleton Public Library in Appleton, WI seeks a Part-Time Library Clerk to join a dynamic public service team. The role involves assisting at the service desk with lending materials, registering patrons, and guiding users on library policies.

Off-desk tasks and routine duties are common, with supervision by the Public Services Supervisor. Minimum qualifications include a high school diploma or equivalent, strong organizational and communication skills, and the ability to lift up to 30 lbs.