Library Security & Safety Officer

City of Worcester; Worcester (MA); On-site; USD 49,000 - 60,000; Full time

Job summary

Worcester Public Library in Worcester, MA seeks a Library Security Compliance Officer to patrol public areas, deter incidents, and enforce the library's policies. The role serves as a first point of contact for staff and patrons, with duties including incident reporting, escorting individuals when needed, and coordinating with library leadership.

The position emphasizes customer service, calm problem-solving, and collaboration within a diverse urban library setting, while remaining adaptable to

Qualifications

• High School Diploma or equivalent
• Demonstrated experience in security, public safety, public service, corrections, and social services.
• Ability to pass CORI/SORI check
• Ability to travel to required locations
• Ability to write a assignment at interview

Responsibilities

• Maintain high visibility by patrolling public areas to maintain order, deter inappropriate behavior, and assist the public by ensuring a safe, and comfortable environment
• Work closely with the staff and Supervising Librarian to enforce the Patron Behavior Policy
• Engage proactively with patrons to address issues in order to quickly diffuse situations and minimize disruption
• Discuss infractions or violations with patrons, assesses appropriate actions, and escorts patrons from premises when necessary
• Act as the first point of contact for library staff when they have questions or concerns about security or security incidents, often needing immediate assistance

Job description

Worcester Public Library in Worcester, MA seeks a Library Security Compliance Officer to patrol public areas, deter incidents, and enforce the library's policies. The role serves as a first point of contact for staff and patrons, with duties including incident reporting, escorting individuals when needed, and coordinating with library leadership.

The position emphasizes customer service, calm problem-solving, and collaboration within a diverse urban library setting, while remaining adaptable to