Library Security & Community Safety Officer

City of Worcester; Worcester (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Worcester is seeking a Library Security Compliance Officer for the Worcester Public Library. Under the Manager of Community Resources, you will oversee safety and security of the Main Library and branches, patrol premises, and address risks to staff and visitors.

Bilingual applicants are encouraged. Ideal candidates have strong interpersonal, communication, and customer service skills, experience with diverse urban populations, and the ability to work with minimal supervision.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Patrol and secure Main Library, branch and grounds.
• Identify risks to staff and patrons and take action.
• Prepare concise, accurate reports of incidents.
• Work night and weekend shifts as required.
• Interact professionally with a diverse urban population.

Skills

Interpersonal skills

Communication

Customer service

De-escalation

Report writing

Observation skills

Teamwork

Independent work

Library tech

Education

High School Diploma

Tools

Handheld radios

Library technologies

Job description

The City of Worcester is seeking a Library Security Compliance Officer for the Worcester Public Library. Under the Manager of Community Resources, you will oversee safety and security of the Main Library and branches, patrol premises, and address risks to staff and visitors.

Bilingual applicants are encouraged. Ideal candidates have strong interpersonal, communication, and customer service skills, experience with diverse urban populations, and the ability to work with minimal supervision.