Library Safety & Public Service Officer

Champaign Public Library; Champaign (IL); On-site; USD 20,000 - 26,000; Part time

Job summary

Champaign Public Library seeks a part-time security officer to monitor building and grounds, greet customers, and assist with general library use. Under the supervision of the Security Manager, you will patrol interior and exterior areas, enforce rules of conduct, and help customers with emergencies or lost items.

The role includes opening and securing buildings at closing, responding to incidents, and maintaining a safe, welcoming environment for visitors and staff.

Qualifications

• High school diploma or GED required.
• Prior security experience or experience working with children and teens preferred.
• Knowledge of French and/or Spanish is helpful.
• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Responsibilities

• Conduct roving patrols of all areas of the library buildings and grounds, maintaining high visibility to deter inappropriate behavior, and ensure a safe, reasonably quiet and comfortable environment for customers.
• Upon arrival at the assigned branch, reports in with staff, other security staff, or librarian-in-charge to be briefed on any current situations or issues.
• Able to respond to and effectively address significant incidents, recognizing and referring situations best handled by law enforcement.
• Interacts effectively with all age groups, especially our youth, in order to establish a positive environment based on respect and responsible use of the library.
• Acknowledges negative behavior through redirection and providing positive choices for customers therefore ensuring customers continue to have a successful library experience.
• Advises customers of inappropriate behavior that may result in further action and possible suspension of library privileges.
• Ability to counsel customers to avoid possible suspension of library privileges.
• Escorts disruptive customers from library premises; calls police when necessary.
• Helps customers with lost personal items, illnesses, or emergency situations.
• Locks and secures building at closing; ensures safety of staff as they leave the building.
• Stays with unaccompanied children after closing to ensure their safety until picked up.
• Assists with transporting library materials and equipment around the building and outside.
• Assists during weather emergencies, guiding library customers to shelter areas.
• Observes and reports matters pertaining to library building condition and maintenance
• Observes and acts appropriately when faced with fire or other emergency life threatening situations
• Completes incident reports as required
• Assists with emergency preparedness drills
• Participates in departmental and library-wide training and activities, including technology and safety training
• Provide excellent internal and external customer service
• Other duties as assigned

Skills

Customer service

Public safety

Communication

Emergency response

Observation

CCTV usage

Education

High school diploma or GED

Tools

MS Office Suite

Video surveillance (CCTV)

Job description

Champaign Public Library seeks a part-time security officer to monitor building and grounds, greet customers, and assist with general library use. Under the supervision of the Security Manager, you will patrol interior and exterior areas, enforce rules of conduct, and help customers with emergencies or lost items.

The role includes opening and securing buildings at closing, responding to incidents, and maintaining a safe, welcoming environment for visitors and staff.