Library Safety Specialist: Patrol, De-Escalation & Service

Library Systems & Services, LLC; Redding (CA); On-site; USD 40,000 - 46,000; Full time

Job summary

Library Systems & Services, LLC seeks a Safety Associate to maintain a safe, welcoming environment across library facilities. You will patrol buildings, address incidents, and enforce the Code of Conduct while supporting staff and engaging with the public.

This is a full-time, on-site role requiring strong communication and crisis-management skills. CPR/First Aid certification or ability to obtain is preferred, with opportunities to collaborate with law enforcement and community partners.

Qualifications

• Experience in security or related field preferred.
• Experience working with diverse populations preferred.
• CPR/AED and First Aid certification, or ability to obtain certification.
• Strong communication, interpersonal, and conflict resolution skills.
• Ability to remain calm and professional during emergencies.
• Ability to follow safety procedures and library policies.
• Ability to complete incident reports accurately and timely.
• Confidentiality and professional conduct.

Responsibilities

• Patrol library buildings, grounds, parking areas, and public spaces to maintain a safe environment.
• Monitor entrances, exits, restrooms, meeting rooms, and study spaces.
• Respond to behavioral concerns, disturbances, policy violations, and safety incidents.
• Use verbal de-escalation and conflict resolution techniques.
• Enforce the Library Code of Conduct in a fair, respectful manner.
• Assist staff with disruptive patrons and difficult interactions.
• Respond to emergencies, including medical incidents, fires, evacuations.
• Coordinate with law enforcement and emergency responders when needed.
• Complete clear, accurate incident reports and documentation.
• Welcome patrons and provide directions and library information.
• Identify and address maintenance or safety concerns.
• Assist with opening/closing safety inspections and crowd management.
• Participate in emergency preparedness training and drills.
• Provide recommendations for improving safety practices.

Skills

Security experience

Crisis de-escalation

Customer service

Communication skills

Teamwork

Public safety

Job description

Library Systems & Services, LLC seeks a Safety Associate to maintain a safe, welcoming environment across library facilities. You will patrol buildings, address incidents, and enforce the Code of Conduct while supporting staff and engaging with the public.

This is a full-time, on-site role requiring strong communication and crisis-management skills. CPR/First Aid certification or ability to obtain is preferred, with opportunities to collaborate with law enforcement and community partners.