On-site Library Safety Advocate

Library Systems & Services Llc; Redding (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

Library Systems & Services Llc is seeking a Safety Associate to maintain a safe, welcoming environment across library spaces. The role emphasizes customer service, de-escalation, and emergency response, with a visible on-site presence.

This part-time, non-exempt position offers $20 per hour for 20 hours per week, requires ability to stand, walk, and respond to incidents, and may involve evening and weekend shifts.

Qualifications

• Experience in security, public safety, law enforcement, social services, customer service, or a related field preferred.
• Experience working with diverse populations preferred.
• CPR/AED and First Aid certification, or ability to obtain certification.
• Strong communication, interpersonal, and conflict resolution skills.
• Ability to remain calm and professional during stressful, difficult, or emergency situations.
• Ability to communicate clearly and respectfully with patrons, staff, law enforcement, emergency responders, and community partners.
• Ability to work independently and effectively as part of a team.
• Ability to complete clear, accurate, and timely incident reports.

Responsibilities

• Patrol library buildings, grounds, parking areas, and public spaces to help maintain a safe environment.
• Monitor entrances, exits, restrooms, meeting rooms, study spaces, and other public areas.
• Respond to behavioral concerns, disturbances, policy violations, and safety incidents.
• Use verbal de-escalation and conflict resolution techniques when addressing difficult situations.
• Enforce the Library Code of Conduct in a fair, consistent, and respectful manner.
• Assist library staff with disruptive patrons and difficult interactions.
• Respond to emergencies, including medical incidents, fire alarms, facility emergencies, and evacuations.
• Coordinate with law enforcement, emergency responders, and community partners when needed.
• Complete clear, accurate, and timely incident reports and other required documentation.
• Welcome patrons and provide directions and general library information.
• Build positive relationships with regular library users.
• Connect patrons experiencing homelessness, mental health concerns, or other challenges with available community resources when appropriate.
• Identify and report maintenance, facility, or safety concerns.
• Perform opening and closing safety inspections.
• Assist with room setups, special events, and crowd management.
• Work collaboratively with library staff during incidents and emergency situations.
• Participate in emergency preparedness training and safety drills.
• Support staff safety training as needed.
• Provide recommendations for improving library safety practices.
• Perform other duties as assigned.

Skills

Customer service

Public safety

Crisis intervention

Communication

Conflict resolution

Teamwork

Job description

Library Systems & Services Llc is seeking a Safety Associate to maintain a safe, welcoming environment across library spaces. The role emphasizes customer service, de-escalation, and emergency response, with a visible on-site presence.

This part-time, non-exempt position offers $20 per hour for 20 hours per week, requires ability to stand, walk, and respond to incidents, and may involve evening and weekend shifts.