Library Safety & Community Advocate

Library Systems & Services, LLC.; Redding (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Library Systems & Services, LLC. is seeking a Safety Associate to maintain a safe and welcoming library environment. You will patrol facilities, monitor public areas, respond to incidents, and support emergency response efforts on-site in California.

Ideal candidates have experience in security or public safety, strong communication and de-escalation skills, and CPR/First Aid certification. The role requires a part-time schedule of 20 hours per week with occasional evenings and weekends.

Qualifications

• Experience in security, public safety, law enforcement, social services, customer service, or a related field preferred.
• Experience working with diverse populations preferred.
• CPR/AED and First Aid certification, or ability to obtain certification.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to communicate clearly with patrons, staff, law enforcement, emergency responders, and community partners.

Responsibilities

• Patrol library buildings, grounds, parking areas, and public spaces to help maintain a safe environment.
• Monitor entrances, exits, restrooms, meeting rooms, study spaces, and other public areas.
• Respond to behavioral concerns, disturbances, policy violations, and safety incidents.
• Use verbal de-escalation and conflict resolution techniques when addressing difficult situations.
• Enforce the Library Code of Conduct in a fair, consistent, and respectful manner.
• Assist library staff with disruptive patrons and difficult interactions.
• Respond to emergencies, including medical incidents, fire alarms, facility emergencies, and evacuations.
• Coordinate with law enforcement, emergency responders, and community partners when needed.
• Complete clear, accurate, and timely incident reports and other required documentation.
• Welcome patrons and provide directions and general library information.
• Build positive relationships with regular library users.
• Connect patrons experiencing homelessness, mental health concerns, or other challenges with available community resources when appropriate.
• Identify and report maintenance, facility, or safety concerns.
• Perform opening and closing safety inspections.
• Assist with room setups, special events, and crowd management.
• Work collaboratively with library staff during incidents and emergency situations.
• Participate in emergency preparedness training and safety drills.
• Support staff safety training as needed.
• Provide recommendations for improving library safety practices.
• Perform other duties as assigned.

Skills

Customer service

De-escalation

Conflict resolution

Communication

Job description

Library Systems & Services, LLC. is seeking a Safety Associate to maintain a safe and welcoming library environment. You will patrol facilities, monitor public areas, respond to incidents, and support emergency response efforts on-site in California.

Ideal candidates have experience in security or public safety, strong communication and de-escalation skills, and CPR/First Aid certification. The role requires a part-time schedule of 20 hours per week with occasional evenings and weekends.