Library Safety & Customer Care Associate (Part-Time)

King William County Library System; Redding (CA); On-site; USD 28,654,000 - 35,818,000; Part time

Job summary

The Safety Associate helps maintain a safe, welcoming, and inclusive environment for library patrons, staff, volunteers, and visitors. This position provides a visible and approachable presence throughout the library and focuses on customer service, de-escalation, behavioral concerns, facility safety, and emergency response.

The Safety Associate works closely with library staff and community partners to address safety concerns while supporting the library's commitment to equitable public access.

Qualifications

• Experience in security, public safety, law enforcement, social services, or customer service is preferred.
• CPR/AED and First Aid certification, or ability to obtain certification.
• Strong communication, interpersonal, and conflict resolution skills.

Responsibilities

• Patrol library buildings, grounds, parking areas, and public spaces to help maintain a safe environment.
• Monitor entrances, exits, restrooms, meeting rooms, study spaces, and other public areas.
• Respond to behavioral concerns, disturbances, policy violations, and safety incidents.
• Use verbal de-escalation and conflict resolution techniques when addressing difficult situations.
• Enforce the Library Code of Conduct in a fair, consistent, and respectful manner.
• Assist library staff with disruptive patrons and difficult interactions.
• Respond to emergencies, including medical incidents, fire alarms, facility emergencies, and evacuations.
• Coordinate with law enforcement, emergency responders, and community partners when needed.
• Complete clear, accurate, and timely incident reports and other required documentation.
• Welcome patrons and provide directions and general library information.
• Build positive relationships with regular library users.
• Identify and report maintenance, facility, or safety concerns.
• Perform opening and closing safety inspections.
• Assist with room setups, special events, and crowd management.
• Work collaboratively with library staff during incidents and emergency situations.
• Participate in emergency preparedness training and safety drills.
• Support staff safety training as needed.
• Provide recommendations for improving library safety practices.

Skills

Security experience

Public safety

Customer service

Crisis de-escalation

Communication

Teamwork

Confidentiality

Job description

The Safety Associate helps maintain a safe, welcoming, and inclusive environment for library patrons, staff, volunteers, and visitors. This position provides a visible and approachable presence throughout the library and focuses on customer service, de-escalation, behavioral concerns, facility safety, and emergency response.

The Safety Associate works closely with library staff and community partners to address safety concerns while supporting the library's commitment to equitable public access.