Library Reference & Tech Support Specialist

City of Dallas; United States; Vor Ort; USD 30.000 - 33.000; Vollzeit

Zusammenfassung

City of Dallas is hiring a Library Public Service Specialist I to assist with information reference, referrals, and technology help for library users. You will guide patrons in locating materials and using computers, while supporting outreach and programming as part of the assigned team.

The role emphasizes customer service, collaboration with the community, and ability to work with diverse patrons, including Spanish speakers. A degree and frontline experience are required.

Qualifikationen

• Two years of frontline customer service or library services experience.
• Bachelor's degree in English, Library Sciences, History, or related field.
• Knowledge of research techniques and library policies.

Aufgaben

• Assist library users with information reference and referrals.
• Help patrons locate materials and use computers and internet.
• Promote collections and assist in programming/outreach.
• Provide one-on-one computer and job-seeking assistance.
• Support shelving, opening/closing, and maintaining a clean library.

Kenntnisse

Frontline customer service

Public service

Spanish language skills

Microsoft Office

Communication skills

Ausbildung

Bachelor's degree in English

Associate degree + 4 years frontline experience

Tools

Library catalog

Databases

Online resources

Jobbeschreibung

City of Dallas is hiring a Library Public Service Specialist I to assist with information reference, referrals, and technology help for library users. You will guide patrons in locating materials and using computers, while supporting outreach and programming as part of the assigned team.

The role emphasizes customer service, collaboration with the community, and ability to work with diverse patrons, including Spanish speakers. A degree and frontline experience are required.