Library Programs & Customer Experience Technician

City of McKinney, TX; McKinney (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

City of McKinney seeks a Library Assistant to support customers, shelving, reference, digital resources, and information services. This role contributes to a welcoming public space and helps with programs and outreach.

Strong communication, teamwork, and problem-solving skills are essential; bilingual Spanish/English is preferred and library experience is a plus. High school diploma or GED required; must pass background checks and be able to work varied shifts including mornings, afternoons,

Qualifications

• Strong communication and interpersonal skills for serving the public.
• Ability to work in a fast-paced library setting and support multiple tasks.
• Flexibility to work a schedule with mornings, afternoons, evenings and weekends.

Responsibilities

• Helps create a clean and welcoming environment in library spaces and shelves.
• Assists customers with reference, circulation, digital resources, and information services.
• Supports public computers, scanners, and printers.
• Participates in planning and delivering programs and outreach events.
• Trains new employees and/or volunteers as needed.
• Compiles basic departmental reports and attends training as required.

Skills

Communication skills

Teamwork

Organization

Customer service

Problem solving

Education

High School diploma or GED

Tools

Basic computer skills

Filing (alphabetical/numerical)

Job description

City of McKinney seeks a Library Assistant to support customers, shelving, reference, digital resources, and information services. This role contributes to a welcoming public space and helps with programs and outreach.

Strong communication, teamwork, and problem-solving skills are essential; bilingual Spanish/English is preferred and library experience is a plus. High school diploma or GED required; must pass background checks and be able to work varied shifts including mornings, afternoons,