Community Library Desk Specialist | Patron Support & Programs

City of Allen; Allen (TX); On-site; USD 19,000 - 33,000; Part time

Job summary

City of Allen's Public Library is seeking staff for the public service desk to greet customers, answer questions, and help users locate books and reference materials.

This role supports library operations, opens and closes the facility, and interfaces with City employees. A Bachelor's degree with no prior experience is required, and other combinations may be considered; evening and weekend availability is expected.

Qualifications

• Bachelor's degree with no prior relevant work experience
• Other combinations of education and experience may be considered.

Responsibilities

• Provides customer service by greeting customers, answering questions in person and over the phone, directing calls to other staff, and taking messages.
• Coordinates the safe and proper use of the facility by ensuring the facility is clean and orderly, and by supervising patrons.
• Assists in opening and/or closing the facility by organizing desk/work area, maintaining transaction records, activating and shutting down equipment.
• Provides services as required by events, including creating and printing crafts, props, brochures, and other marketing tools.
• Provides administrative support by ensuring operational functions are completed and maintaining equipment, materials, and supplies.

Skills

Customer service

Communication

Multitasking

Education

Bachelor's degree

Job description

City of Allen's Public Library is seeking staff for the public service desk to greet customers, answer questions, and help users locate books and reference materials.

This role supports library operations, opens and closes the facility, and interfaces with City employees. A Bachelor's degree with no prior experience is required, and other combinations may be considered; evening and weekend availability is expected.