Patron Experience Specialist | Library Frontline

Jefferson Health; Edgewater (CO); On-site; USD 32,000 - 40,000; Part time

Benefits offered by this job

Dental, medical, and vision insurance

Paid time off and holidays

Retirement matching

Wellness programs

Tuition reimbursement

Job summary

Jefferson County Public Library is seeking a dynamic Patron Experience Associate at the Edgewater Library to provide frontline library service to diverse residents. You will help patrons find information, from discovering their next read to downloading e-books or locating job resources.

Join a community-focused, service-driven team at JCPL Edgewater Library. The role emphasizes excellent customer service, supports programming and outreach, and requires ability to work in person within a busy

Qualifications

• Minimum one year of relevant experience.
• Customer service experience preferred.
• Public Library experience preferred.

Responsibilities

• Provides information, referrals and reader's advisory assistance to patrons in person, by phone, mail and via electronic means.
• Locates materials using databases in JCPL and external systems.
• Advises patrons about online searching and access toLibrary resources.

Skills

Customer service

Public Library experience

Education

Bachelor's Degree

Job description

Jefferson County Public Library is seeking a dynamic Patron Experience Associate at the Edgewater Library to provide frontline library service to diverse residents. You will help patrons find information, from discovering their next read to downloading e-books or locating job resources.

Join a community-focused, service-driven team at JCPL Edgewater Library. The role emphasizes excellent customer service, supports programming and outreach, and requires ability to work in person within a busy