Library Patron Experience Specialist

City Of League City; League City (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

The City Of League City is seeking a Library Clerk to deliver outstanding customer service to patrons and city staff, while maintaining reference and information practices. You will assist with patron accounts, access to collections, and referrals to services.

Responsibilities include shelving, processing materials, and supporting programs, with occasional after-hours work. Candidates should have a high school diploma or equivalent and a willingness to work nights and weekends.

Qualifications

• High school diploma or equivalent required.
• One year of library experience and/or working in customer service.
• Experience in cash-handling.
• Ability to work nights and weekends.

Responsibilities

• Staff library service points, performing general library and other related tasks at each.
• Be approachable and available to patrons, with an investment in the positive outcome of each interaction.
• Perform user-focused tasks including assisting with patron accounts and access to library collections and services, as well as providing referrals to appropriate library collections, services, and staff.
• Maintain, re-stock, and organize assigned areas, including routing and reshelving returned materials.
• Support library programming and promotional efforts.
• Perform processing of incoming and outgoing library materials.
• Manage time efficiently while working independently doing routine, repetitive tasks.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Attention to detail

Typing 40 wpm

Education

High school diploma or equivalent

Tools

Koha ILS

Springshare Cloud Software

Microsoft Office

Job description

The City Of League City is seeking a Library Clerk to deliver outstanding customer service to patrons and city staff, while maintaining reference and information practices. You will assist with patron accounts, access to collections, and referrals to services.

Responsibilities include shelving, processing materials, and supporting programs, with occasional after-hours work. Candidates should have a high school diploma or equivalent and a willingness to work nights and weekends.