Part-time Customer Service Clerk

City of Houston; Houston (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

City of Houston’s Neighborhood Libraries are seeking Part-time Customer Service Clerks to join our Customer Experience team. You will greet patrons, assist with library services, explain policies, help with basic technology, and guide users to materials.

You will work about 20 hours per week, including one weekday evening and Saturdays; fluency in diverse communities is valued; six months clerical experience required; a high school diploma or GED is required, with substitution possible using an

Qualifications

• Requires a high school diploma or GED.
• Six months of clerical or customer service experience required.
• An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

Responsibilities

• Assist customers at the service desk with information and library materials.
• Help patrons with library services, policies, resources, and basic technology.
• Troubleshoot computer issues and aid with public computers.
• Retrieve, sort, and shelve library materials according to procedures.
• Support library programming and community outreach for all ages.
• Provide genealogical reference assistance in person, by email, and on the phone.
• Instruct on family history resources including online sources and microfilm.
• Work at least one evening per week and every Saturday; Sundays at locations open.

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

Bilingual ability (preferred)

Education

High school diploma or GED

Associate's or Bachelor's degree substitution

Tools

Microsoft Office

Job description

Position Overview

Application Accepted From: ALL PERSONS INTERESTED

Division / Section

Customer Experience / Various locations

Workday & Hours

Monday - Sunday , 8:00 AM – 8:00 PM (rotating) ***subject to change***

Description Of Duties / Essential Functions

HPL is seeking team‑oriented people with a passion for customer service to work as Part‑time Customer Service Clerks in our neighborhood libraries. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week.

The Part‑Time Customer Service Clerk Duties May Include

• Interacting with customers at the customer service desk to find basic information and library materials.
• Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
• Facilitating the use of the public computers and troubleshooting technology‑related issues.
• Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
• Assisting with library programming and outreach to community groups for all ages.
• Providing genealogical reference assistance in person, via E‑Mail and on the phone.
• Instructing customers in the detailed use of family history subject specific reference resources including sources online, in books and on microfilm
• Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.

HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as a Central library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations

Working Conditions

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

Minimum Requirements

Educational Requirements

Requires a high school diploma or a GED.

Experience

Six months of clerical/customer service experience are required.

Substitution

An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.

Preferences

Proficient computer skills and working knowledge of Microsoft Office.

• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language is highly preferred.
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

General Information

Selection / Skills Tests Required

The selection process will involve application review and/or Interview. The department may administer skills assessment test.

Safety Impact Position - NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 10

Salary Information

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

All new and rehires must pass a pre‑employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.