Library Operations Lead: Staff Development & Service Excellence

Library Systems & Services, LLC; Palmdale (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care plan (medical, dental, and

Vision coverage

Retirement plan

Life insurance

Paid time off

Family leave

Disability insurance

Training and development opportunities

Job summary

Library Systems & Services, LLC's Palmdale City Library is seeking an Operations Supervisor to manage daily staff and workflows, ensuring high-quality patron service. The role reports to the Library Director and requires strong leadership, communication, and privacy compliance.

You will supervise staff, assist with hiring/training, monitor operations, and help develop procedures to keep services responsive to community needs. Evening/weekend coverage may be required.

Qualifications

• A Bachelor's degree is required.
• MLS/MLIS degree or current enrollment in library master's degree program is desirable.
• Experience in customer service, administrative operations, or a public-facing setting is required; library experience preferred.
• Prior supervisory experience strongly preferred; leadership in projects or as a lead employee is valued.
• Proficiency with MS Office tools (Outlook, Excel, Word, OneDrive) is expected.

Responsibilities

• Supervise assigned staff, including scheduling, coaching, training, and providing feedback on performance.
• Monitor daily library operations and ensure staffing, service coverage, and completion of work.
• Assist with hiring, onboarding, and training in partnership with library leadership and HR.
• Identify staff training needs and deliver training on library procedures, customer service, technology, and safety.
• Communicate expectations and operational updates clearly, modeling professionalism and teamwork.
• Develop, maintain, and implement library procedures and efficient workflows.
• Address patron concerns and support staff in resolving service issues.
• Collect operational statistics and prepare reports as requested.
• Collaborate with leadership, vendors, LS&S departments, and partners to resolve issues.
• Support emergency preparedness, incident response, and a safe environment for staff and patrons.
• Stay informed about community needs and recommend improvements to library services.

Skills

Supervisory experience

Staff training

Customer service

Organizational skills

Communication (written and verbal)

Bilingual English/Spanish

Education

Bachelor's degree

MLS/MLIS degree or current enrollment

Tools

MS Office

Outlook

Excel

Word

OneDrive

Job description

Library Systems & Services, LLC's Palmdale City Library is seeking an Operations Supervisor to manage daily staff and workflows, ensuring high-quality patron service. The role reports to the Library Director and requires strong leadership, communication, and privacy compliance.

You will supervise staff, assist with hiring/training, monitor operations, and help develop procedures to keep services responsive to community needs. Evening/weekend coverage may be required.