Library - Operations Supervisor - Palmdale

Library Systems & Services, LLC; Palmdale (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care plan (medical, dental, and

Vision coverage

Retirement plan

Life insurance

Paid time off

Family leave

Disability insurance

Training and development opportunities

Job summary

Library Systems & Services, LLC's Palmdale City Library is seeking an Operations Supervisor to manage daily staff and workflows, ensuring high-quality patron service. The role reports to the Library Director and requires strong leadership, communication, and privacy compliance.

You will supervise staff, assist with hiring/training, monitor operations, and help develop procedures to keep services responsive to community needs. Evening/weekend coverage may be required.

Qualifications

• A Bachelor's degree is required.
• MLS/MLIS degree or current enrollment in library master's degree program is desirable.
• Experience in customer service, administrative operations, or a public-facing setting is required; library experience preferred.
• Prior supervisory experience strongly preferred; leadership in projects or as a lead employee is valued.
• Proficiency with MS Office tools (Outlook, Excel, Word, OneDrive) is expected.

Responsibilities

• Supervise assigned staff, including scheduling, coaching, training, and providing feedback on performance.
• Monitor daily library operations and ensure staffing, service coverage, and completion of work.
• Assist with hiring, onboarding, and training in partnership with library leadership and HR.
• Identify staff training needs and deliver training on library procedures, customer service, technology, and safety.
• Communicate expectations and operational updates clearly, modeling professionalism and teamwork.
• Develop, maintain, and implement library procedures and efficient workflows.
• Address patron concerns and support staff in resolving service issues.
• Collect operational statistics and prepare reports as requested.
• Collaborate with leadership, vendors, LS&S departments, and partners to resolve issues.
• Support emergency preparedness, incident response, and a safe environment for staff and patrons.
• Stay informed about community needs and recommend improvements to library services.

Skills

Supervisory experience

Staff training

Customer service

Organizational skills

Communication (written and verbal)

Bilingual English/Spanish

Education

Bachelor's degree

MLS/MLIS degree or current enrollment

Tools

MS Office

Outlook

Excel

Word

OneDrive

Job description

Description

The Library Operations Supervisor supports the day-to-day operations of Palmdale City Library. This position supervises staff, helps maintain consistent service and efficient workflows, and works with library leadership to identify and address operational needs. The supervisor promotes excellent patron service, staff development, clear communication, and a welcoming environment for the community.

This position reports to the Library Director.

• Hours per Week: 40 hours
• Employment Status: Full-Time
• FLSA Status: Non-Exempt (Hourly)

Primary Responsibilities

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Supervise assigned staff, including scheduling, coaching, training, and providing feedback on performance.
• Monitor daily library operations and help ensure appropriate staffing, service coverage, and completion of assigned work.
• Support the hiring, onboarding, and training of new employees in partnership with library leadership and Human Resources.
• Identify staff training needs and help deliver training on library procedures, customer service, technology, and safety practices.
• Communicate expectations and operational updates clearly and model professionalism, teamwork, and compliance with library policies.
• Help develop, maintain, and implement library procedures and consistent, efficient workflows.
• Address patron concerns and support staff in resolving service issues.
• Collect operational statistics and prepare reports as requested.
• Work with library leadership, vendors, LS&S departments, and other partners to resolve operational issues.
• Support emergency preparedness, incident response, and a safe environment for staff and patrons.
• Stay informed about community needs and recommend improvements to library services.
• Keep the Library Director informed of emerging concerns, recommend solutions, and follow through on assigned actions.
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
• Perform other duties as assigned.

Requirements

• A Bachelor's degree is required.
• An ALA-accredited MLS or MLIS degree or current enrollment in a library master's degree program is desirable.
• Experience in customer service, administrative operations, or a comparable setting involving detailed procedures and direct interaction with the public. Experience in a library or public service setting preferred.
• Prior supervisory experience strongly preferred. Demonstrated leadership through leading projects or serving as a lead employee will be considered. Experience training and coaching staff strongly preferred.
• Strong organizational, problem-solving, and written and verbal communication skills.
• Attention to detail and the ability to maintain accurate schedules, records, and transactions.
• Ability to use library and office software, including a high degree of proficiency in MS Office tools (Outlook, Excel, Word, and OneDrive)
• Ability to work independently, collaborate with others, and communicate effectively with people from diverse backgrounds.
• Ability to handle confidential patron and personnel information.
• Bilingual English/Spanish skills preferred.
• Regular and reliable attendance is required.
• Ability to work evenings, weekends, and holidays as needed to meet library operational needs.

Physical Requirements

• Ability to sit or stand for extended periods and perform work using a computer.
• Ability to occasionally lift, push, pull, or carry items weighing up to 25 pounds, such as books, files, and other library materials.

Benefits

• Health care plan (medical, dental, and vision)
• Retirement plan
• Life insurance
• Paid time off
• Family leave
• Short-term and long-term disability
• Training and development opportunities