Library Operations Leader: Elevate Patron Service

Paylocity; Palmdale (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Family leave

Short-term disability

Long-term disability

Training and development opportunities

Job summary

Palmdale City Library is seeking a Library Operations Supervisor to oversee daily staff, ensure consistent service, and maintain efficient workflows. The role reports to the Library Director and requires strong communication and a welcoming environment for the community.

Responsibilities include supervising staff, hiring support, training, coordinating with leadership and Human Resources, and ensuring privacy policies.

Qualifications

• Bachelor’s degree is required.
• An ALA-accredited MLS or MLIS degree or current enrollment in a library master’s degree program is desirable.
• Experience in customer service, administrative operations, or a comparable setting involving detailed procedures and direct interaction with the public. Experience in a library or public service setting preferred.
• Prior supervisory experience strongly preferred. Demonstrated leadership through leading projects or serving as a lead employee will be considered. Experience training and coaching staff strongly preferred.
• Strong organizational, problem-solving, and written and verbal communication skills.
• Attention to detail and the ability to maintain accurate schedules, records, and transactions.
• Ability to use library and office software, including a high degree of proficiency in MS Office tools (Outlook, Excel, Word, and OneDrive)
• Ability to work independently, collaborate with others, and communicate effectively with people from diverse backgrounds.
• Ability to handle confidential patron and personnel information.
• Regular and reliable attendance.
• Ability to work evenings, weekends, and holidays as needed to meet library operational needs.

Responsibilities

• Supervise assigned staff, including scheduling, coaching, training, and providing feedback on performance.
• Monitor daily library operations and help ensure appropriate staffing, service coverage, and completion of assigned work.
• Support the hiring, onboarding, and training of new employees in partnership with library leadership and Human Resources.
• Identify staff training needs and help deliver training on library procedures, customer service, technology, and safety practices.
• Communicate expectations and operational updates clearly and model professionalism, teamwork, and compliance with library policies.
• Help develop, maintain, and implement library procedures and consistent, efficient workflows.
• Address patron concerns and support staff in resolving service issues.
• Collect operational statistics and prepare reports as requested.
• Work with library leadership, vendors, LS&S departments, and other partners to resolve operational issues.
• Support emergency preparedness, incident response, and a safe environment for staff and patrons.
• Stay informed about community needs and recommend improvements to library services.
• Keep the Library Director informed of emerging concerns, recommend solutions, and follow through on assigned actions.
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
• Perform other duties as assigned.

Skills

Supervisory experience

Leadership

Organizational skills

Written and verbal communication

Attention to detail

Independence and collaboration

Bilingual English/Spanish

Education

Bachelor’s degree

MLS/MLIS desirable

Tools

MS Office

Job description

Palmdale City Library is seeking a Library Operations Supervisor to oversee daily staff, ensure consistent service, and maintain efficient workflows. The role reports to the Library Director and requires strong communication and a welcoming environment for the community.

Responsibilities include supervising staff, hiring support, training, coordinating with leadership and Human Resources, and ensuring privacy policies.